William S. Email & Phone Number

United States

Global Support of Stibo A/S and all subsidiaries.

Arrange/Administer Tested and CertificationCreating and maintaining DocumentationLog and report any incidents/violations of HIPAA regulations if occured

Kennesaw, Georgia

Supporting Office / End Users Globally for all IT needs:Active DirectoryImaging/Staging of PC's (through SCCM servers) and MAC and installation of software not limited to Office 2016, Visio 2016, Project 2016.Upgrades to Hardware (RAM, Hard drives, etc).Installation of Monitor Arms, Docking stations, Cable Maintenance.VMware - creation, cloning, and maintenance of Linux and Windows based virtual machines Managing Aruba Wireless network devicesIT Department… Show more Supporting Office / End Users Globally for all IT needs:Active DirectoryImaging/Staging of PC's (through SCCM servers) and MAC and installation of software not limited to Office 2016, Visio 2016, Project 2016.Upgrades to Hardware (RAM, Hard drives, etc).Installation of Monitor Arms, Docking stations, Cable Maintenance.VMware - creation, cloning, and maintenance of Linux and Windows based virtual machines Managing Aruba Wireless network devicesIT Department duties:Ordering of equipment (Computers, Peripherals).Configuration of Switch Ports for office users.Server room management (running patch cables, hardware maintenance, fire suppression training).Created and maintain IT Inventory to report to Accounting/CFO.Projects: Converted 50 gigs of .256 video to standard format for company needs.Windows 10 w/ Secure Boot - Created calendar for end user scheduling, imaged 250 laptops with Windows 10 with Secure boot via SCCM server across 3 offices (Atlanta, Toronto, and Bogota)Enhancements:Decreased the discard of devices that were not being repaired with USB dongles (wireless mice) Show less

Greater Atlanta Area

Report to VP of Client ServicesSecond level escalation for RTI2000, RTIoffice, RTIconnect support representatives. (Installations, and Communications). Second level escalation duties include, not limited too: Registration entries/modifications/deletions, File permissions, Security settings - Firewalls, etc., Anti-Malware software settings, System restores, and general high level troubleshooting. Troubleshoot client 'Windows' based computers in regards to use of RTI products.… Show more Report to VP of Client ServicesSecond level escalation for RTI2000, RTIoffice, RTIconnect support representatives. (Installations, and Communications). Second level escalation duties include, not limited too: Registration entries/modifications/deletions, File permissions, Security settings - Firewalls, etc., Anti-Malware software settings, System restores, and general high level troubleshooting. Troubleshoot client 'Windows' based computers in regards to use of RTI products. Windows products supported: Windows Vista; 7; and 8. Windows Server 2008 (r2); 2012 (r2).Escalate to Development / QA departments as needed.Other duties include:Support for RTIconnect; RTIoffice: and other third party applications. Side projects: To create and maintain general knowledge / solutions database for support teams. Third Party apps include: ScreenConnect Server (Remote tool) - Setup/Updates/Troubleshooting.Team Viewer (Remote desktop - Responsible for all major updates and troubleshooting for internal and external customers. Creating, Modifying registration files for secure setup of unattended Team Viewer client installs. Additional Roles: Backup support for RTI's System Administrator for overall Network support and health. Exchange, DNS, DHCP, Telecommunications, SQL and Btrieve databases, etc. Show less

Answer ACD calls from vendors and customersBegin investigation of any network problemsIsolate and troubleshoot LAN/WAN connectivity issuesPlace customers on alternate facilities to restore communications as neededPerform proper trouble ticket entry and administrationResolve routine trouble ticketsInterface with telecommunications service providers to report, investigate, and resolve network outagesProvide feedback to customers concerning… Show more Answer ACD calls from vendors and customersBegin investigation of any network problemsIsolate and troubleshoot LAN/WAN connectivity issuesPlace customers on alternate facilities to restore communications as neededPerform proper trouble ticket entry and administrationResolve routine trouble ticketsInterface with telecommunications service providers to report, investigate, and resolve network outagesProvide feedback to customers concerning service issuesAdhere to NOC escalation procedures and NOC processesEscalate higher-level problems as necessary to the appropriate departmentsMonitor Network Management Systems and other performance tools proactively Show less

Greater Atlanta Area

Setup new PC's on current networkInstalled and configured software including file and printer sharingPlaced 50+ outbound calls, answering customer questions, selling products and following-up leadsOrdered parts and supplies for motorized wheelchairs

Bachelor Of Science Degree, Information Technology - Information Security Systems

Activities and Societies: National Technical Honor Society

Associate Of Science Degree, Information Technology - Computer Network Systems

Studied computer networking and security. Was accepted in the National Tech Honors Society. Performed well in Capstone project.