Bill Sadler Email and Phone Number

Manage the sales and installation of various landscape projects and services across the Triangle area while working with a diverse international team across eastern North Carolina.Technology evangelist helping leverage digital services across the day to day activities and training others while improving responsiveness to client requests.

Leveraging experience and expertise in IBM global delivery processes, lead redesign and re-deployment of Global Sales Enablement program including content creation, logistics, and execution of on-site events. Quickly transitioned Global Sales Training program from face-to-face to virtual due to Covid-19 travel restrictions. Oversaw $3M+ Global Sales Enablement team budget covering internal and external contracts. Handled multi-vendor agreements including event planning, hospitality, content editing, and internal IBM teams.• Spearheaded project management responsibilities for GTS Sales Boot Camps, executing 18 global events across 16 different countries. Sessions attended by 2K+ sales leaders in IBM GTS with Net Promoter Score (NPS) score of 68.• Directed execution of 4 global GTS Spark Events, physically attended by top 600 sales leaders in IBM GTS and additional 5K+ sellers and delivery leaders virtually, achieving overall NPS score of 82.

Provided work direction and management oversight for 25 different global delivery teams (150+ technicians)Primary delivery focal point for contract renegotiations and financial compliance of contracted scope. Tracked incident problem change and service level agreements (SLA) for all contracted scope and resource unit tracking documents for executive-level reviews.• Responsible for ITSM and ITAM processes adherence used on the accounts.• Responsible for ITIL processes validation and efficiency changes with both customer business and IBM support teams• Implemented Agile communication processes used by 200+ support staff on supported accounts.• Established Shared Box@IBM storage location for account documentation, teaming with IBM and client users, and allowing teams to collaborate more efficiently and providing a common place for account documentation.• Tracked weekly overtime run rates for all IBM contracts staff resulting in more accurate resource allocation and reducing overall costs.• Acted as primary project manager for Netapp storage upgrades, delivering uniform, stable code level environment and improving availability and user experience.• Implemented early solution adopter processes and used as reference model for future IBM delivery engagements.• Orchestrated delivery components of re-negotiated contract extension, which included migration of client infrastructure into IBM SoftLayer Cloud resulting in overall reduction of client IT spend while increasing profitability for IBM and improved processing power for migrated systems.• Guided transition and onboarding of client IT infrastructure into IBM support model, allowing account to eliminate costly transition services and move into contracted delivery model on time and within budget, lowering client IT spend while increasing profits on contracted services.

Drove midrange delivery teams, including Windows, Linux, AIX, AS400, storage, disaster recovery, printing, and ID administration for assigned accounts. Collaborated with Sales teams to identify opportunities and develop appropriate solutions. Provided mentorship and guidance to groups.• Collaborated with Sales staff to re-negotiate 5-year contract renewal for VF corporation, increasing contract scope and revenue margin.• Improved efficiencies of ITSM processes used by server delivery organizations, reducing administrator labor, and accelerating turnaround times to client.• Orchestrated initial build-out and migration into new IBM LEED Gold certified raised floor for VF Corp, consolidating older data centers to more energy-efficient center, increasing client savings of monthly IT spend.• Collaborated with complex multi-vendor team, developing virtualization and migration plans for complicated customer data center move in VF space.• Led reorganization of change management processes for various accounts, improving customer satisfaction, and audit readiness.• Established technology refresh plan, including setting goals with various IBM and customer teams, forecasting of financial requirements, and development of migration plans.• Brought into accounts listed as “troubled” during final stages of transition, ensuring contract deliverables were met or had planned to be mitigated in steady state.• Many accounts were used as reference accounts before contracts were renewed or completed terms.

Performed Team leader responsibilities for several different teams / commercial accounts. Such asDevelopment of On-call rotations.Personnel evaluations with managersConducted interviews for job postingsProcessed customer requests, both implementing and providing resources.Managed customer and IBM projects.Developed processes used for steady state support, audit preparedness.Provided technical assistance to team members.Data center management, Rack space planning, cabling, server installation / removal, SAN (EMC and IBM) installation / configuration.Performed these duties at IBM, customer and remote locations.

Provided System administration duties for both Windows and OS/2 server environments.Some duties performed Patch installationSoftware installation and configurationACL modificationsPerforming client requestsHardware configuration, Installation and repair.Hardware sizing for new systems.OS installation, configuration and repairHigh-level network trouble shooting.Maintaining security settings for the various environments.