> Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.> Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.> Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.> Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.> Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.> Maintains automotive records by recording problems and corrective actions planned.

-Daily routine advisor tasks, write up to delivery. Vehicle cleaning for delivery.-Maintained a very high CSI & loyalty index.-Implemented Advanced Digital Inspections & Customer Sharing process. -Performed warranty claims & payments through vendors/suppliers/3rd party warranty.-Managed Parts Dept. stocking levels. Current stocking levels for oils meeting vehicle specific needs.

-Prepared an annual operating budget, goals and objectives for each department and monitoring departments performance.-Directed the hiring and training of managers / employees for the service/parts departments.-Created and maintained a positive relationship with customers, ensuring that department staff is helpful as well as making customer satisfaction a priority to ensure referral and repeat business.-Met & exceeded Nissan NCSI goals and department standards.-Worked directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.-Created and managed dealership service and pricing policies for approval by the General Manager.-Maintained and promoted specials and community involvement.

-Develope and execute business sales plans and strategy to expand Nissan base wholesales through independent repair facilities (IRFs) and collision/body shop channels to increase dealership and company profitability and enhance brand value within an assigned region.-Coordinate with AGM, FOM and other regional management to ensure effective execution of national and regional promotions and operational objectives in dealerships.-Work within local markets to develop opportunities to increase wholesale sales with IRFs and body shops. Oversees wholesale contractors’ performance while protecting dealership interests.-Maintain payroll for Dept.-Manage Department inventory levels. Obsolescence counts and develope plans to increase True Turn and Fill Rates for Service and Parts profitability.

-Assisted all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.​-Answered phone calls, providing price quotes and other information.​-Pulled and filled orders from stock.​-Notified parts manager of out-of-stock parts or shop materials that needed immediate attention.​-Located out-of-stock parts from outside source and submits an emergency order, if necessary.​-Replenished assigned inventory daily.​ Managed Nissan PartsEye program.-Built and maintained outside sales relationships building wholesale business.-Issues and tracks requested shop tools to technicians.​-Oversaw records of all repair orders, invoices, insurance estimates, and special order parts.​-Set up orders for daily shipment, delivery, or pick-up.​-Assisted and maintained warehouse inventory levels/quantity checks/Bin locations.

-Warehouse management-Inventory control-Warranty Return / Storage-Parts Shipping and Receiving