William Seto Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Managed customer deployment projects for Dmarcian customers to implement DMARC authentication for all of their organization’s domains• Advising customers of best security practices by reviewing their data provided from RUA/RUF reporting• Providing support as a subject matter expert to sales and account management teams during presales and renewal opportunities• Creating training material and delivering training to internal support staff• Supporting tier 1 support team in a technical manner through escalations and a higher tier of support• Providing consulting services to organizations to educate mail administrators of DMARC and surrounding technologies such as SPF, DKIM, and DNS

Toronto, Canada Area

• Acted as a trusted advisor and single point of contact for Broadcom's premium customers' needs including escalation, inquiries, product guidance• Maintaining and developing customer relationships through regularly schedule cadence calls across multiple organizational levels • Maximizing customers value of Broadcom products and services by ensuring product version currency and recommend/plan upgrades, and migrations • Understanding customer environments and anticipating needs to drive enhancement requests and bug fixes through product management• Drive the renewal of entitlements by facilitating roadmap engagements, workshops, and education • Advocating on the customers behalf to maintain a high level of customer satisfaction

Toronto, Canada Area

• Acted as team lead for Symantec Email Security cloud to ensure continuous daily operations • Advanced escalation management for Email Security cloud services for a global clientele• Lead global training and mentoring initiatives for multiple Symantec services including Email Security, Endpoint Protection Cloud, Backup Exec Cloud• Acted as the primary point of contact for inter organization collaboration and projects such as Engineering, Product Management, Sales, Account Management, and incident management organizations for Email Security team• Creating and implemented processes for improved customer support experience and global teams to ensure uniformed responses and continuity

Toronto, Ontario, Canada

• Client escalation and management• Global cross-functional initiatives• Managing resource coverage • Weekly/Monthly/Quarterly reporting• Process improvement• Customer Satisfaction

Toronto, Canada Area

• Documented and updated internal support operation processes and public knowledge base related to Symantec Cloud Services • Monitored various incoming Technical Support activities and events for potential service disruption or outages • Delivered training and mentored new hires in process and service operations for Email Security Cloud• New customer deployments and configuration of Symantec Email Security services to achieve recommended best practices and maximum service efficacy• Generated reports and delivered statistical analysis to leader related to major incidents and team metric• Assist Clients and Partners with our Cloud security products for Email which includes and not limited to Anti-Spam, Anti-malware, DMARC, DKIM & SPF, Email encryption, Data Protection and TLS .

Toronto, Canada Area

• Provided technical support for Symantec enterprise products including email archiving solution Enterprise Vault, Endpoint Protection Cloud, Web Security.Cloud, and Backup Exec Cloud• Working closely with back-end Anti-Virus, Anti-Spam, and Infrastructure teams to diagnose various security threats• Managed Escalation within agreed timescales and leveraging internal resources to meet customer expectation

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area