Experienced Architect and telecommunications professional with a comprehensive background in the industry. I began my career as a Technician, gaining hands-on expertise with Toshiba CIX systems, IP Edge, Allworx PBX, 3CX, and GrandStream systems. Over the years, I have expanded my skills to include various Cloud PBX systems and Cloud Phone systems, working as a Sales Engineer and progressing to the role of Director of Product Development at Towner Communications.My experience extends to working with CRM and PMS systems, including TigerPaw One and ConnectWise products, enhancing my ability to integrate and optimize technology solutions for business needs. I am proficient in Microsoft Excel, Word, and Network Security, with a strong commitment to customer service and communication.I hold a BS in Information Technology from Globe University-La Crosse, which has equipped me with a solid foundation in the technical and strategic aspects of the field. I am passionate about leveraging technology to drive innovation and efficiency in telecommunications.