William Shields Email & Phone Number

Colne, England, United Kingdom

Here, I played a leading role, motivating and managing a team of 8 Technicians and 3 Service Advisors, driving performance and achieving a 100% CSI record. Whilst working here, I was tasked with coordinating with the Sale Manger and After-Sales Manager to support day-to-day operations and achieve objectives and ensure a seamless service for customers. As a Workshop Manager, I championed a proactive approach in engaging customers to identify requirements and ensure smooth service delivery in line with SLAs and maintaining a high-quality standard of customer service. I introduced pre-work quality checks which resulted in increased customer satisfaction and positive feedback, I also ensured that all work complied with DVSA health and safety and manufactures policy as well as company standards. During my day to day role, I provided estimates for servicing and repairs and setting timescales as well as scheduling work to meet customer’s needs taking into account workshop targets, the complexity of each job and the availability of parts. Perry’s Motor Group required me to ensure the accurate recording technicians time and writing technical reports and recommendations, whilst also liaising with suppliers, building strong relationships and ordering correct parts for vehicles. I assisted technicians with technical challenges to identify solutions as well as ensuring that warranty standards are maintained. As part of my role here, I also ensured that all work complied with DVSA health and safety and manufactures policy as well as company standards.

Scotland, United Kingdom

This role was key for me, I provided key leadership and direction within the development and installation of the new high-level intelligence system Ailse4, across 19 sites, coordinating with specialist IT teams. I personally delivered 6 months ahead of schedule and £1.2m short of initial security measures budget, achieving sign off from ACPO TAM. Whilst working in this role, I project managed the building operating of 19 Top secret locations including the Scottish Crime Campus. I led a diverse team of Police and civilians responsible for the physical and cybersecurity estate and personnel against the threat posed by organised crime groups. I was entrusted to manage a budget of £13m and assembled a cross-functional team of architects and other specialists to establish costs and timescales. As the Detective Chief Inspector, I developed and implemented standard operating procedures (SOPs) and ensured that all information was stored in accordance with the GCHQ guidelines. I spearheaded the streamlining of Police Scotland's Specialist Crime Division ensuring all resources were co-located, fit for purpose and thus delivering the best value. I also held full responsibility for ensuring that all personnel that worked within the organised and counter-terrorism units (OCCTU) were thoroughly vetted. My biggest achievement in this role was that I Project managed the implementation and deployment of the security services new high-level intelligence system (APOLLO) which involved risk managing its installation in buildings which at the time did not meet ACPO TAM stringent criteria; Prepared and presented an accompanying briefing pack to an assembled group of high-ranking police officers and civilian employees to secure the £3.7m needed to install the required physical security measures within Police Scotland's estate; ensured the delivery of all works 3 months ahead of schedule and at a saving of £750k.

Scotland, United Kingdom

As the Detective Inspector, I played a key role within conducting and supervising surveillance operations in order to disrupt the activities of organised crime units and led investigations to detect serious crime locally, nationally and internationally. Whilst working within the Serious and Organised Crime Squad, I provided key security support within the 2012 London Olympics and oversaw a team of 4 sergeants and 40 constables engaged in the protective security of the event, ensuring the safety of competitors, staff and the general public.

Glasgow, Scotland, United Kingdom

My role here, I required me to oversee a diverse force of over 200 including sergeants, constables and civilian members of police staff providing high quality policing to a large and diverse community in the west of Scotland. I held responsibility for the interviewing and selection of recruits as well as organising all training to ensure a dedicated team with the capabilities to meet challenges. During my time here, I trained as a Match Commander which allowed to be the officer in charge at several high priority football matches ensuring the safety of players and spectators alike

Glasgow, Scotland, United Kingdom

Cse

Education record