Lawyer in the Wills and Estates, Property and Commerical

Client information officers work as part of a customer service team, helping people identify their legal issues, explain their legal rights and responsibilities, provide information on how to apply for a grant of legal aid and assess whether people need further legal help. Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible on the telephone.• Efficiently establishing the client’s legal issues, determining eligibility for… Show more Client information officers work as part of a customer service team, helping people identify their legal issues, explain their legal rights and responsibilities, provide information on how to apply for a grant of legal aid and assess whether people need further legal help. Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible on the telephone.• Efficiently establishing the client’s legal issues, determining eligibility for a grant of legal aid and assisting clients with urgent family or criminal matters. • Provide information by telephone about legal processes, Legal Aid guidelines and referral agencies.• Participate in an ongoing training and development program to enhance customer service and communication skills and improve knowledge of the law and our legal system. Help improve information databases by providing regular feedback on the information’s appropriateness and use.• Answer and assist with all incoming grant of aid enquiries and liaise with external stakeholders including preferred suppliers and other government departments. • Ensuring all service delivery is sensitive, confidential and culturally appropriate to clients from non-English speaking and Aboriginal and Torres Strait Islander backgrounds. Show less