I am a client solutions specialist with almost 7 years of logistics experience. I am passionate about delivering exceptional customer service, optimizing operational efficiency, and driving growth for the company. I value collaboration, innovation, and diversity, and I bring a unique perspective and skill set to the team, thanks to my background in psychology, political science, and business administration.As the Client Solutions Team Lead, I manage the daily work of staff, delegate tasks, monitor KPIs, and provide input for performance reviews. I also communicate work goals and deadlines, and collaborate with the Customer Care team to evaluate and resolve customer issues. In addition, I have experience with pricing and rate contracts with various carriers, compose detailed pricing proposals for sales teams, research and secure reliable drayage partners, and analyze industry trends. I have also acquired multiple certifications and a diverse skillset related to international commerce, crisis intervention, and mental health, which enable me to handle complex and challenging situations with professionalism and empathy.
Listed skills include Crisis Intervention, Cpr Certified, Mental Health, Treatment, and 9 others.