William Smola Email & Phone Number

Kalamazoo, Mi, Us

-Support clinical license and accreditation renewal criteria.-Maintain comprehensive and job-specific training program.-Responsible for onboarding & integrating new employees into the organization.-Support training & performance management for existing employees.-Screening and interviewing of external applicants.

-Conducted comprehensive data analysis and collaborated closely with continuous improvement analysts to optimize call processes, resulting in enhanced efficiency and effectiveness within the call center environment.-Acted as a subject matter expert on the Configure Price Quote review team, which consists of detail-oriented professionals who process capital orders over the $10,000 price mark. -Consistently handled an average of 42 calls per day as a Sales Support Representative… Show more -Conducted comprehensive data analysis and collaborated closely with continuous improvement analysts to optimize call processes, resulting in enhanced efficiency and effectiveness within the call center environment.-Acted as a subject matter expert on the Configure Price Quote review team, which consists of detail-oriented professionals who process capital orders over the $10,000 price mark. -Consistently handled an average of 42 calls per day as a Sales Support Representative, demonstrating efficient time management, and dedication to meeting and exceeding performance targets.-Facilitated daily engagement activities for team members to foster collaboration, motivation, and a positive work environment.-Utilized Salesforce and SAP to efficiently complete a variety of complex orders, resulting in over $4 million in orders processed. Show less

1901 Romence Road Parkway Portage, Mi 49002

-Resolves production scheduling, shipping and invoicing problems.-Ensures good customer relations by responding efficiently and accurately.-Proficiency in Microsoft Teams, SAP, and other pricing/item information applications.-Professional Liaison for customers through effective cross-departmental communication.-Promoted out of 60 customer service representatives to Sales Support Team.

420 E Alcott St, Kalamazoo, Mi 49001

-Completed listing production 50% faster than starting productional value within a week leading to increased revenue for Goodwill through shopgoodwill.com.-Maintained relationships & discretionary information in the Diversity & Inclusion team leading to a more inclusive Goodwill Culture.-Proficiently utilized Microsoft Office suite including Excel and Outlook applications to streamline communication, and efficiently organize data.

2350 Ring Rd N, Kalamazoo, Mi 49006

-Managed and created original content for all social media channels (Twitter, Facebook, Instagram) for the church, creating a 30% growth in follower base.-Oversaw all aspects of planning and execution for monthly registered student organization outreach.-Created and planned an original event focused on helping families safely trick-or-treat, resulting in the highest attendance for any outreach program conducted at Wesley.