William Solasky Email & Phone Number

United States

Union, New Jersey, United States

• Installing and configuring email accounts through Microsoft Exchange• Repairing Laptops and desktop (Dell Certified Hardware Technician)• Windows ,7, 10, MAC OS, and Server 2016 installations which includes Microsoft Office Suites• Troubleshooting spyware, viruses, drive space, browser errors, network connectivity• Maintaining Track-IT call log database which includes logging and dispatching calls• Managing Active Directory users, groups, printers, rights and permissions• Preparing procedural and technical documentation• Configuration and Installation of AVAYA switches and Fiber modules• Cabling and testing which involves making RJ45 connections and confirming pin layout with Fluke tester• Schedules installation and service calls as required. Insure that the Installation Planning and documents is completed for all installations. Monitors all local customer service actions to assure they are clearly communicated to all involved parties in a timely manner.• Maintains awareness and personally involved in the management and resolution of customer situations and equipment and software problems• Ensures high degree of customer satisfaction through both direct and indirect contact. This includes maintaining close customer contact during the resolution of problem situations• Assigns account responsibilities effectively utilizing all available resources. Implementing both Corporate and Customer Service policies and procedures

Manhattan, New York, United States

• Troubleshoot and monitor Cisco Infocenter Monitor(Netcool), Veritas Netbackup, CA7, and Control-M job scheduler• Support host connections, proactive monitoring and persistent follow up on network issues• Resolve software problems, which includes VLAN’s, DNS, DHCP, TCPIP, gateways, and proxy servers• Troubleshooting VPN Remote Access, Microsoft Outlook, PCAnywhere, Laplink software• Maintain Remedy trouble ticket database• Proactively escalate and resolve Unix based applications, which involves directory and file modification• Resolving issues using Network and server management tools• Working with vendors, carriers and other service providers• Experience with supporting networks in remote domestic and international locations

Lincroft, New Jersey, United States

• Installation and configuration of Novell, Windows clients and servers• Administration of Unix file systems and Windows applications• Building, maintaining, upgrading and troubleshooting workstations and networks• Program and installation of Fiber, Ethernet switches• Resolve network connectivity and software problems• Administration of E-mail and Static IP accounts

Edison, New Jersey, United States

• UNIX server, Cisco Routers and Port Master administration.• Troubleshoot routing, switching and circuit problems• Ensure all devices and services are proactively monitored• Perform software and firmware upgrades in all data network components• Travel to international locations to install and troubleshoot hardware, wiring and software, as well as responsible for the continued monitoring and operation of their systems

Continuing Education Training And Innovatio

Activities and Societies: SQL Certification of Completion Networking Certification of Completion

Bachelor Of Science In Telecommunications Management, Computer Science

Business Administration And Management, General