William Solasky Email & Phone Number

Metuchen, Nj, Us

Union, New Jersey

Managing Data Backups thru CommVault SimpanaInstalling and configuring email accounts through Microsoft Outlook and ExchangeInstall software applications such as Microsoft Office Suites, McAfee Enterprise Virus Scan, SAS, SPSS Repairing Laptops and Desktops (Dell Certified Hardware Technician)Windows 7, 10, installations which includes Microsoft Office SuitesTroubleshooting spyware, viruses, drive space, browser errors, network connectivityMaintaining Track-IT call log database which includes logging and dispatching callsActive Directory users, passwords, groups, printersPreparing procedural and technical documentation Cabling and testing which involves making RJ45 connections and confirming pin layout with Fluke testerSchedules installation and service calls as required. Insure that the Installation Planning and documents is completed for all installations. Monitors all local customer service actions to assure they are clearly communicated to all involved parties in a timely manner.Maintain awareness and personally involved in managing resolutions of customer equipment and software related issuesEnsures high degree of customer satisfaction through both direct and indirect contact. This includes maintaining close customer contact during the resolution of problem situationsEffectively utilizing all available resources. Implementing both Corporate and Customer Service policies and procedures

Manhattan, New York

• Troubleshoot and monitor Cisco Infocenter Monitor(Netcool), Veritas Netbackup, CA7, Control-M job scheduler• Support host connections, proactive monitoring and persistent follow up on network issues• Resolve software problems, which includes VLAN’s, DNS, DHCP, TCPIP, gateways, and proxy servers• Troubleshooting VPN Remote Access, Microsoft Outlook, PCAnywhere, Laplink software• Maintain Remedy trouble ticket database• Proactively escalate and resolve Unix based applications, which involves directory and file modification• Resolving issues using Network and server management tools• Working with vendors, carriers and other service providers• Experience with supporting networks in remote domestic and international locations

Brookdale Community College

• Installation and configuration of Novell and Windows servers• Administration of Unix file systems and Windows applications• Building, maintaining, upgrading and troubleshooting workstations and network infrastructure• Program and installation of Fiber and Ethernet switches• Resolve network connectivity and software problems• Administration of E-mail and Static IP accounts

Edison, New Jersey

Support Network infrastructure which included co-locations in NYC and DC and International travel to Taiwan, South Korea, China.• UNIX server, Cisco Routers and PortMaster administration.• Troubleshoot routing, switching and circuit problems• Ensure all devices and services are proactively monitored• Perform software and firmware upgrades in all data network components

Hardware And Software Support

Certified Technician on DELL Networking Systems, Chromebook, Notebooks and Desktops

Information Technology, Sql Database Administration

Bachelor'S Degree, Telecommunications Management