William Spence Email & Phone Number

Hamilton, On, Ca

Mississauga, Ontario

- Formulated business plan for product focus, sales objectives and potential customers for foreign trading company specializing in machined (turned) metal parts- Developed, implemented and managed key business processes and supporting information system (order entry, purchasing, shipping, invoicing, receivables / payables, and debits / credits)- Collaborated with freight forwarders and customs brokers to move goods to from China to customer facilities in Canada, the United States and Australia- Issued purchase orders for ongoing material requirements- Coached supplier to standardize packaging and labeling to reduce risk of handling damage and ease receipt of goods at customer location- Liaised between customers and manufacturing (supplier) locations to resolve quality and delivery concerns, and strengthen relationships- Supervised successful PPAP submissions for hydraulic components program with new OEM customer (annual business potential of $500,000 USD)- Managed successful multi-item sample submission projects for OEM customers in Canada, the United States and Italy

Stoney Creek, On

- Technical and sales representative for Asian manufacturer (ZJG DVP HI Pressure Fittings) > Secured $2+ million USD in annual business from Global 500 customer in United States / Managed four programs (80+ part numbers) from RFQ through sample approval to bi-weekly shipments > Developed and managed database system for tracking orders, shipments and receivables / Used system to issue invoices, packing lists and ASNs on behalf of factory > Conducted study and completed detailed calculations to develop price change model based on key cost drivers (material, plating, shipping, exchange rate and tax rebate) > Developed automated process for auditing factory shipping data relative to open orders and packaging requirements > Performed lead role in successful multi-phase, multi-week audit of operations by customer / Drove corrective and improvement actions at factory following assessment > Implemented dock audit inspection process / No complaints from customer relative to characteristics checked since process was put in place in January 2011- Developed and managed small distribution business for measuring equipment components > Procured product from supplier in India / Sold to customers in US and Mexico > Managed all key operational processes (order entry, purchasing, shipping, invoicing, receivables / payables, and debits / credits) > Controlled parts inventory (~250 part numbers) using custom database module > Created blueprints using CAD software (TurboCAD) for ASME compliant gauge components (60 items) > Developed effective packing and labeling standard for customer shipments / No reports of handling damage, quantity errors or missing items in almost three years > Collaborated with supplier to improve product quality (based on customer feedback), inbound packaging and shipping documentation

- Managed key sales and operational aspects of successful multi-phase program with new Fortune 500 customer. In three years annual business with this account grew from zero to over $13 million USD.- Managed all preparations for exhibition stands at Fluidtrans Compomac (Milan, Italy) and PTC Asia (Shanghai, China) trade shows. Secured several new accounts in Africa and Europe through contacts established at these exhibitions.- Key member of team that negotiated multi-million dollar sale of division to primary customer. Collaborated with operational, financial and legal staff to review, edit and approve formal sales contract. Supervised due diligence auditors and assisted in pre and post closing activities.- Designed database system for calculating time-based requirements for finished part, component and raw material requirements based on customer demand (500+ part numbers / 10,000+ lines in ongoing customer orders)- Implemented new processes and database for managing quotations, selling prices and part costs (9,000+ part numbers). System improved quote turnaround time and data consistency.- Managed large-scale, multi-location containment action after customer experienced critical quality problem. Hired, trained and supervised team in sorting operation (800,000 units / defect rate of 10ppm). Worked with factory to resolve problem through implementation of corrective and preventive actions.- Procured metal and rubber components from suppliers in Taiwan and Guangzhou (China) and cutting tools from suppliers in Canada- Conducted detailed study of ocean freight and import costs (China to USA), and third party logistics (3PL) options. Used information to develop cost model for CIF and DDP pricing options as requested by two major customers.- Performed accounts receivable collections on an ongoing basis. Company invoiced approximately $50 million over five years with all funds ultimately collected.

- Managed customer service activities (order management, logistics, pricing, technical support and complaint resolution) for global customer base- Developed complaint management system to improve quality / speed of response to customers, and to aid in establishing improvement objectives for factory (via Pareto analysis)- Coached factory staff and suppliers in projects to improve manufacturing processes and reduce external (customer) quality rejections- Supervised successful production launch of new product line (20 items) for key customer- Trained factory staff to bring technical methods in compliance with those of customers (interpretation of SAE standards, use of measuring instruments and testing methods)- Coordinated ongoing procurement of measuring equipment (release of orders, verification of deliveries and release of payments)

- Supervised staff of seven, set department objectives and conducted annual performance appraisals- Restructured in-process inspection system to detect quality problems at source (reduced plant-wide scrap, rework and wasted process costs)- Managed successful QSI software implementation to improve access and standardization of Quality Department reporting and document control processes - Oversaw personnel changes (Quality Technicians) resulting from new union contract- Analyzed (monthly) plant quality metrics, and used data to drive and assess improvement initiatives- Coordinated prototype and first production runs for new items for key OEM customers (Caterpillar, Modine and others)- Developed annual quality plans detailing key goals (nonconformance and scrap reduction) and requirements (manpower and equipment)

- Supervised two degreed Engineers, set department objectives and conducted annual performance appraisals- Coordinated Purchasing, Production, Engineering and Quality personnel through PPAP and production phases of successful $1 million USD program with Cummins Engine Company- Managed product line expansion (200+ items) and cost savings initiative with new suppliers in China and India

- Designed attribute gauges, and fixtures and tooling for variable gauges- Developed and implemented databases for assessing ongoing quality system performance- Resolved manufacturing and inspection deficiencies in collaboration with customers, Engineers, operators and subcontractors using disciplined problem solving processes (8D, 7 Step)- Monitored supplier quality performance and initiated vendor corrective action / performance improvement as needed- Set up lab for evaluating product cleanliness as per customer (Caterpillar) requirements- Conducted internal quality system audits as per QS9000