William Staples Email & Phone Number

Sterling, VA

Maintained multiple customer tenant based infrastructures within a data center environment.Provided on call and Tier III support for all hardware, software and operating system outages and planned maintenance windows.Monitored and provided reports to seniors on environmental aspects of datacenter to include facility management and tenant based.

Reston, VA

Provide support for a wide variety of video conferencing hardware from WAVE I, WAVE II, and Sony cameras to individual codecs and large video conferencing setups with pressure plates Provide support for audio hardware and software Provide support for, and troubleshoot ISDN issues, as well as network issues resulting from improper ports being open on the.

Chantilly, VA

Operated as a project manager for the upgrade of the State of Maryland Judiciary Information Systems. Duties included bringing the contract back up to speed after some oversights allowed it to fall behind, driving long distances, working with the JIS staff to improve the installs, and the images, and ensuring each new PC recieved the programs that the user.

Herndon, VA

Built servers for customers from basic white box setups, to complex setups including scsi setupsResponsible for troubleshooting issues that may have occured and informing the support team so they could schedule downtime with the customerManaged a team of three techniciansWorked closely with support in trouble shooting issues, in order to ensure that the.

Sterling, Va.

Maintained servers for customers on an administrative level.Handled emergency situations on both a software and hardware level for Solaris, HP-UX and Windows based systems.Ensured backups ran in a timely fashion as well as completed fully.

Rosslyn, VA

Managed and trained a team of 8+ technicians. Performed network, systems and websitemonitoring on a 365x24 environment. Managed and maintained schedule. Responsible for performing employee evaluations. Prepared reports to Director of System Engineering and Vice-President of Systems, including system statistics, and alarm statistics as well as downtime.

Chantilly, VA

Managed and trained a team of 6+ support technicans, while performing troubleshooting issues with platform based software and clients ranging from windows to linux machines. Second tier support for customer support issues, revolving around connectivity and network based resolutions. Built and maintained a large NT based server environment, including the.

Springfield, VA

Responsible for training new technicians, duties including the writing of training manuals, training reports, and employee evaluations. Supported a variety fo OS's, using Trumpet Winsock, Eudora Light, Eudora, and web browsers. Prepared reports to manager for sales, technical documentations concerning problem criteria and sollutions to these. Hardware.

High School Diploma

Studying For Associates In It, It