Will is a seasoned professional with a passion for communications and information technology. Holding a Bachelor's degree in Communications from Old Dominion University and boasting 17 years of diverse experience, he brings a wealth of expertise to customer service and technology.Throughout his career, Will has navigated through various sectors, including government, commercial, and medical. His journey in information technology has equipped him with a comprehensive understanding of the intricate landscapes in different industries. From troubleshooting technical issues to implementing innovative solutions, he has consistently demonstrated adaptability and a strong commitment to delivering exceptional results. Will is known for his ability to bridge the gap between complex technical concepts and end-users, ensuring effective communication and problem resolution. Beyond the professional realm, Will is an avid collector of board games, finding joy in the strategic challenges they present. In his spare time, he embraces the outdoors through camping and kayaking, seeking balance and inspiration in nature.Experienced commitment to maintaining cutting edge technical skills and up-to-date industry knowledge.Dedicated experience in network and user support, troubleshooting, and software analysis.Seasoned IT Professional with 10+ years in customer service and technical troubleshooting.Experienced in managing & coordinating groups/individuals to achieve team goals.Experienced with multiple ticketing systems. (BMC Remedy, ServiceNow, ConnectWise, Spiceworks/custom built)Experienced in managing multiple employees and projects.
