William Thomas Email & Phone Number

Earthcity, MO

• Work with Dialer Director and Operations to determine and configure scheduling of daily call lists (including dialer IVR integration) that ensure continuous improvement and aid in meeting business goals.
• Proactively work with Dialer Director to configure system in a means to take advantage of all identified opportunities and apply new system configuration around those specific call strategies.
• Develop, maintain and distribute daily and weekly call list scheduling and objectives for Predictive and IVR dialing with the instruction from the Dialer Director.
• Monitor all dialing activity and conduct regularly scheduled audits of collection agents and department performance to verify system status.
• Meet with Dialer Director and Operations team weekly to review scheduling changes, system changes and call results. Configure recommended changes to call lists based on previous results and discussed strategies.
• Perform new collection agent setup and manage any agent changes and department configuration related to the dialer.

• Perform collections activity based on collection queue/production goals.
• Enhance customer service in a transparent environment as an extension of our client.
• Follow all required FDCPA regulations and system procedures.
• Worked on an automated dialer system taking inbound and outbound calls to insure customer satisfaction in financial situations on credit card accounts
• Apply phone payments such as check and debit card payments
• Skip trace accounts to find account holders

Weldon Springs, MO

• Worked with dialer system (inbound/outbound) in residential services, small business, commercial, and coporate accounts to insure customer satisfaction in financial situations
• Collected on full balance and past due accounts and partial payments
• Also blocked and unblocked phone numbers on accounts
• Trained groups of 6 to 8 people on the different systems that are used to work accounts
• Was promoted as a Sores/Intermedia specialist
• Worked on corporate accounts insuring customer satisfaction dealing with their circuits and frame-relays

Greater St. Louis Area

• Worked with mainframe systems using Zeke scheduling using CA 7 and CA 11 in a JES 2, MVS/JCl and Unix Hp environment
• Worked 4890 Impact printers and Kodak printers for printing checks, policies and distributing reports for clients and employees
• Used fixed libraries to retrieve information
• Used L savers to retrieve job errors
• Performs daily and monthly backup
• Handled the stocking of printer paper and other utilities

Master’S Degree, Management Information Systems, General

Bachelor Of Science (B.S.), Information Technology

Technical classes taken • Fundamentals of Networking • Database applications • Project Management • Advanced Networking • Operating Systems