• Assisted in implementing new computer network for a 50+ user office, including hardware and software, the installation of the network, and the training of users.• Assisted in implementing new office layout that improved workflow and communication between employees• Responsible for managing IT daily operations of all users onsite• Administering of Active Directory (ADUC) and ADManager Plus• Deploying and managing Microsoft Azure cloud-based solutions, including Microsoft Intune admin center and Microsoft Autopilot• Deploying and managing Microsoft Autopilot to automate the deployment of Windows 11 devices• Managing Microsoft Azure resources, including virtual machines, storage, and networks• Installation, configuration, and troubleshooting of networking devices - Cisco routers, and Palo Alto SD-WAN Firewall• Installing, maintaining, migrating, refreshing, replacing, and troubleshooting computer desktops, and laptops for employees• Asset management – deploying new devices, and retiring old devices• Help desk support via ServiceNow for 5000+ Cetera employees in USA that work remotely• V.I.P. white glove help desk support for executives onsite and remote• Help desk support for soft phones using Cisco IP Communicator, Cisco Jabber, NICE softphones, Office 365 support (Outlook OneDrive, Teams, OneNote, Excel, Word), Citrix Workspace, SharePoint, and VPN via NetScaler and Global Protect• Troubleshooting and maintaining state of the art conference rooms using Plantronics/Polycom/Poly Studio speaker, microphone, camera webcam devices• Troubleshooting and maintaining smart door keycard badge scanners• Support of Cetera Business Applications (AdviceWorks, Docupace, Netx360, Smartworks, Smartstation)• Installing, configuring, troubleshooting, and maintaining onsite RICOH printer• Computer peripheral support – printers, scanners, phones• Employee onboarding and offboarding• Developing documentation and training materials for IT/technical roles and end user

ICONMA / Quest Diagnostics• Installing, maintaining, migrating, refreshing, replacing, and troubleshooting computer desktops, and laptops for Quest Diagnostics employees, Quest Diagnostics Patient Service Centers (PSC’s), and clients (doctor’s offices)• Help desk support for iPads, monitors, Verizon Yealink T41S IP phones, HP printers, Zebra label printers, image scanners, RFID scanners, POS credit card devices, and tablets• Installing, configuring, and troubleshooting Cisco AnyConnect, Microsoft Office365, OneDrive, SharePoint, Teams, PowerTerm, Symantec Endpoint Protection, Zscaler, and Zoom• Help desk support via ServiceNow • V.I.P. white glove help desk support• Asset management• Active Directory creating user accounts, creating computer accounts, and resetting passwords• Computer peripheral troubleshooting• Printer troubleshooting • Email troubleshooting• Network troubleshooting• Resolving issues with Quest Diagnostics proprietary software, Quanum Labs

AppleOne / Broward Health• Scheduling, registration, and billing for Covid19 vaccinations using Broward Health’s NextGen software. • Verifying insurance data to support positive collections, and optimal reimbursements.

Robert Half / IC Realtime• Remote help desk technical support, network analysis, and systems troubleshooting• Help Desk Support using Freshdesk Software• Remote access support via GoToAssist• Troubleshooting hardware, software, and network issues

Capgemini / Carnival Cruise Lines• Windows 7 migrations to Windows 10 using Microsoft System Center Configuration Manager (SCCM) / User State Migration Tool (USMT) • Installing/configuring Microsoft Office365, OneDrive, SharePoint, and Teams• Onsite help desk support• V.I.P. white glove help desk support• Asset management• Troubleshooting hardware, software, and network issues• Onsite installations of computer hardware, and network equipment

• Network analysis, systems troubleshooting, and help desk technical support onsite, and remotely• Help Desk Support using Naverisk Software• Remote access support via ConnectWise formerly ScreenConnect• Cloud Backups via SolarWinds • AntiVirus support through BitDefender• Spam Filter support via Mail Protector, Every Cloud, and Proofpoint Essentials• Email Signature support via Exclaimer• Online Cloud File Servers via Egnyte.com• Purchasing Microsoft licenses• SonicWall.com firewall device installations onsite• Active Directory user creation, setup, configuration, and integration with Office365• Troubleshooting hardware, software, and network issues• Onsite installations of computer hardware, and network equipment• Onboarding / offboarding of employees• Configuration, and troubleshooting of iPads, and iPhones• Troubleshooting iMac, MacBook, and macOS issues

Zones Inc. / IBM• Migration / conversion of over 5,000 computers from Windows 7 to Windows 10 for all Cleveland Clinic Florida locations• Help desk support of over 5000 end users at all Cleveland Clinic Florida locations• V.I.P. white glove help desk support• Asset management• Resolution of Help Desk IT Support tickets using ServiceNow for computer hardware, software, and network issues• Installing, maintaining, and troubleshooting computer desktops, laptops, monitors, Cisco IP phones, cd/dvd drives, printers, image scanners, RFID scanners, ID card badge scanners, credit card scanners, POS credit card devices, smart phones, and tablets• Active Directory tasks including creating user accounts, creating computer accounts, resetting passwords, creating groups• Email troubleshooting • Mapping network drives • Network connectivity troubleshooting• Resolving Epic software (medical record system) issues• Installing, configuring, and troubleshooting of remote connection software, VPN, and VoIP on desktops, laptops, and mobile devices for working from home during COVID-19 quarantine• Scheduling of migration of hospital staff user’s computers for Migration Team• Zones Inc. onsite representative at Cleveland Clinic Florida locations• Employee onboarding / induction of new hires through HR requirements, security clearances, and training in processes used for migration project• Employee off-boarding

Business Manager, Marketing Manager, Office Manager, Information Technology Expert, Network Administrator, Purchasing Manager, Shipping Manager, and Webmaster for internet store websites.https://www.classicchessandgames.com/ and https://www.tamashop.com/• Running daily operations• Telephone sales• Telephone support• Internet marketing for websites, and products• Development, and marketing of products• Purchasing inventory

• Setup, and maintain Quickbooks server database, and workstations. • Setup, and maintain remote access of computers for Quickbooks access.• Setup, and maintain network printers• Troubleshoot, and resolve desktop, and laptop hardware, and software issues onsite, and remotely. • Setup, and maintain smart security system, and Google Home smart devices with smart security cameras. • Webmaster for https://www.classicgourmetcoffee.net/

• Technical support for Compaq commercial accounts.• Troubleshooting, and resolving hardware, and software issues.• Dispatching replacement parts to end users