William Traylor Email and Phone Number

Customer service driven Technical Support Professional with proven experience supporting both internal and external clients in person, via telephone and e-mail in a large, enterprise environment. Experience includes complex PC, software/hardware and network connectivity issues. Experience includes support for all hardware, software, desktop, printer and network (LAN, WAN, and wireless) connectivity issues as well as supporting desktop software including Microsoft Office 2007, Windows 7, Remote Access software, Blackberry software and wireless networks. Skilled in assisting users with application issues including complex issues with Internet Explorer, MS Office and various internal and proprietary applications. Responsible for logging support calls using Remedy call tracking software and making process improvement recommendations pertaining to support and help desk activities. Promoted from Tier I support to Tier II due to exceptional technical knowledge and ability to troubleshoot advanced issues. Able to integrate and adapt to new information quickly, is organized and can work independently or in a team environment, has ability to quickly analyze and resolve technical problems. Possesses excellent interpersonal communication skills, teamwork skills, technical troubleshooting skills, and maintains a strong technical understanding. My goal is to work in an enriched environment dealing with electronics, information technology and customer service. While in addition to continuing my studies in game development. Would be very interested in tuition opportunities if available.