AeroLeads people directory · profile
William Upton Email & Phone Number
Customer Service Representative
at
NYU Langone Health
1 work email found
@maximus.com
LinkedIn matched
3 data sources
Profile completeness 71%
Current company
Role
Customer Service Representative
Location
Boca Raton, Florida, United States
Who is William Upton? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
William Upton is listed as Customer Service Representative at NYU Langone Health, based in Boca Raton, Florida, United States. AeroLeads shows a work email signal at maximus.com and a matched LinkedIn profile for William Upton.
William Upton previously worked as Concierge at Mpb.Health and Operations Supervisor at Maximus.
Company email context
Email format at NYU Langone Health
This section adds company-level context without repeating William Upton's masked contact details.
{first}{last}@maximus.com
86% confidence
AeroLeads found 1 current-domain work email signal for William Upton. Compare company email patterns before reaching out.
Profile bio
About William Upton
Experienced Contact Center Professional with over ten years of Customer Service experience, including Supervisory, Customer Care, Sales, Tech, and WFM support. Proficient in using various customer care and sales software platforms. Particularly skilled in applying problem resolution techniques to address customer complaints and enhance customer satisfaction and loyalty.
Current workplace
William Upton's current company
Company context helps verify the profile and gives searchers a useful next step.
5 roles
William Upton work experience
A career timeline built from the work history available for this profile.
Concierge
Oct 2023 - Jun 2024
Operations Supervisor
- Operations Supervisor 2021Responsible for assisting CSRs answer calls for the CDC VAX project
- Responsible for 30 Inbound CSRs.
- Review daily and MTD statistics such as AHT, ASA, Abandoned %, Breaks, Meals etc.
- Review team metrics like attendance and report any Red Flags to manager and conduct Corrective Action… Show more Operations Supervisor 2021Responsible for assisting CSRs answer calls for the CDC VAX project
- Review team metrics like attendance and report any Red Flags to manager and conduct Corrective Action meetings.
- Conduct daily pre shift meeting with CSRs to provide critical updates, training or support.
Apr 2020 - May 2023
Member Services
- Member Services 2018 to 2020Responsible for inbound service requests from existing MDVIP members and affiliated physicians
- Assisted Supervisor with on the job training of new hires; assisted with nesting; provided feedback to new hires and worked with trainer on any remedial training needs.
- Educated patients on the benefits of an MDVIP membership in an affiliated… Show more Member Services 2018 to 2020Responsible for inbound service requests from existing MDVIP members and affiliated physicians
- Educated patients on the benefits of an MDVIP membership in an affiliated physician practice and demonstrated the value of the program.
- Addressed complaints with the goal of increasing satisfaction and preventing membership cancelations.
- Perform research and problem resolution in accounting system and other databases
May 2018 - Apr 2020
Customer Service Representative
- Responsible for providing assistance to patients who need help with paying for medications
- Respond to customer calls, and resolve inquiries, service interruption, and concerns.
- Assist with training and transitioning new hires to call center environment.
- Perform mock calls with new hires post-training to determine readiness for moving into their new role.
- Exceptional ability to diffuse irate customers and resolve concerns to their satisfaction.
- Serve as pharmacy… Show more Responsible for providing assistance to patients who need help with paying for medications
Jul 2012 - May 2018
FAQ
Frequently asked questions about William Upton
Quick answers generated from the profile data available on this page.
What company does William Upton work for?
William Upton works for NYU Langone Health.
What is William Upton's role at NYU Langone Health?
William Upton is listed as Customer Service Representative at NYU Langone Health.
What is William Upton's email address?
AeroLeads has found 1 work email signal at @maximus.com for William Upton at NYU Langone Health.
Where is William Upton based?
William Upton is based in Boca Raton, Florida, United States while working with NYU Langone Health.
What companies has William Upton worked for?
William Upton has worked for Nyu Langone Health, Mpb.Health, Maximus, Mdvip, and Conduent.
How can I contact William Upton?
You can use AeroLeads to view verified contact signals for William Upton at NYU Langone Health, including work email, phone, and LinkedIn data when available.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the William Upton you were looking for.
William Upton
5 email domains
William Upton
2 email domains
William Upton
6 email domains
William Upton
4 email domains