William Watson Email & Phone Number

Savannah, Georgia Area

• Responsible for onboarding and administration of all users, including account creation, email accounts, permissions, Acceptable Use Policy.• Manage user accounts and permissions using Active Directory and Active Roles• Ensures every County Commissioners Meeting/broadcast is executed without technology interruptions.• Provide Tier II contact and problem resolution for all users with hardware, software and application problems.• Provide Remote Support via System Center Configuration Manager (SCCM) to clients as well as desk-side assistance.• Oversee the implementation of the PC refresh program for Chatham County.• Install, test and maintain wide variety of computing and network hardware and software systems.• Responsible for patching network connections, running/terminating network cable, as well as basic network equipment troubleshooting.

• Supported 5,000+ team members in a wide array of healthcare specific applications and peripherals including off-campus offices.•Integral part of EPIC TDR(Technical Dress Rehearsal) for 2,500+ computer systems and printers.• Supervised the deployment and integration of all PC’s and Printers for Memorial Hospital’s new Emergency Department.• Tasked with performing computer moves and new computer deployments.• Address time sensitive issues, troubleshoot, and resolve customer trouble tickets or escalate as needed on a daily basis remotely and on site.• Perform periodic upgrades to workstations, laptops, and application software as necessary. • Responsible for ensuring hospital deskside projects are completed on time with no zero-day issues.• Responsible for on-call shifts monthly.

• Helpdesk supervisor in charge of a team of 3 IT technicians. • Coordinated and scheduled all jobs with technicians to ensure 100% customer satisfaction in a timely manner. • Provided desktop/laptop procurement and base lining. Provided upgrade and deployment advice for obsolete computer systems for 300+ users. • Oversaw user account creation, assigned security rights in Active Directory, and provided desktop and laptop support. • Submitted, tracked, and oversaw completion of more than 300 trouble tickets per month for network, computers, VoIP phones, and printers.• Briefed company executives about the status of the IT department during staff meetings on a weekly basis. • Accountable for over 300 pieces of communication equipment valued at over $3 million during three deployments.