William Watson Email & Phone Number

Savannah, Georgia Area

• Responsible for onboarding and administration of all users, including account creation, email accounts, permissions, Acceptable Use Policy.
• Manage user accounts and permissions using Active Directory and Active Roles
• Ensures every County Commissioners Meeting/broadcast is executed without technology interruptions.
• Provide Tier II contact and problem resolution for all users with hardware, software and application problems.
• Provide Remote Support via System Center Configuration Manager (SCCM) to clients as well as desk-side assistance.
• Oversee the implementation of the PC refresh program for Chatham County.

• Supported 5,000+ team members in a wide array of healthcare specific applications and peripherals including off-campus offices.
• Integral part of EPIC TDR(Technical Dress Rehearsal) for 2,500+ computer systems and printers.
• Supervised the deployment and integration of all PC’s and Printers for Memorial Hospital’s new Emergency Department.
• Tasked with performing computer moves and new computer deployments.
• Address time sensitive issues, troubleshoot, and resolve customer trouble tickets or escalate as needed on a daily basis remotely and on site.
• Perform periodic upgrades to workstations, laptops, and application software as necessary.

• Helpdesk supervisor in charge of a team of 3 IT technicians.
• Coordinated and scheduled all jobs with technicians to ensure 100% customer satisfaction in a timely manner.
• Provided desktop/laptop procurement and base lining. Provided upgrade and deployment advice for obsolete computer systems for 300+ users.
• Oversaw user account creation, assigned security rights in Active Directory, and provided desktop and laptop support.
• Submitted, tracked, and oversaw completion of more than 300 trouble tickets per month for network, computers, VoIP phones, and printers.
• Briefed company executives about the status of the IT department during staff meetings on a weekly basis.