William Watson Email & Phone Number

I am currently working as a front line agent in the GFM call centre handling customer services inquires for The Times & Sunday Times. My main responsibilities are communication with customer and answering their queries via telephone, email and web chat. I am responsible for producing detailed and accurate records of each communication using the software packages Salesforce, Zuora and Zoho. I am also responsible for handling and collecting money from customer's bank accounts in case of a missing payment.As a customer services agent I am also responsible for customer retentions when a customer wishes to cancel their subscription.

Great Yarmouth, Norfolk

I was primarily responsible for conducting background research for the museum's First World War centenary project, which involved workshops for local people wanting to research their family's history in the war. I investigated local organizations who held information on the town and its resident's involvement in the war and produced a report on the available resources.

As an information assistant I was responsible for preparing and uploading material to the CareKnowledge website, including industry magazine articles, back issue PDFs and news articles which I aggregated together from several other sites.

Master'S Degree, Museology/Museum Studies

Activities and Societies: UEA Karate ClubAt the University of East Anglia I studies for a one year Museum Studies MA. The course included.

Bachelor Of Arts (Ba), History, 2:1

Activities and Societies: At the University of Kent I was active in the campus karate and caving societies. I also participated.