William Wooten Email and Phone Number

• Created and ran test cases in ServiceNow Automated Test Framework• Designed the framework for all manual and automated tests of ServiceNow• Conducted manual testing in an Agile framework• Worked closely with other QA team members and Product Owners to create manual test cases• Participated in Sprint planning and determined the QA team assignments by sprint• Tested multiple modules in the ServiceNow framework including: Incident, Service Catalog, Change Management, Agile Development, Test Management, Project, Knowledge, and Automated Testing Framework• Worked with the Development Manager, Business Analysts, and Product Owners to determine the correct priority for development and testing new functionality in ServiceNow

• Project Manager for several high-profile global initiatives• Participant in C-level strategy meetings for ERP and IT development• Coordinate with the IT Director to facilitate meetings between management and end users• Supervise and direct ERP team: business analysts, developers, and database administrator• Ensure that all program changes are validated before being installed• Establish methodologies for release management • Create five-year roadmaps for the ERP development• Key member of the selection team for a market ERP (Oracle)• Implement QA plan for the implementation of Oracle to replace existing ERP

• Established testing methodologies and standards for new development and programming enhancements• Functioned as Release Manager for ERP in 17 countries• Managed installation of releases on client test systems in 17 countries.• Worked closely with Developers to create testing plans to thoroughly test existing ERP and new functionality. • Administered the company’s Quality Center and QTP products supporting 10 developers.• Created Automated Testing for functions in ERP.• Participated in code reviews with developers.• Reviewed specification documents to ensure that requested changes were fully detailed and correct.• Created user training documentation.• Maintained release notes for ERP system using Quality Center reporting tools.• Managed releases and participated in change control processes• Participated in and supervised UAT • Assisted in resolving support issues

Conducted QA testing on three programs using Web based, Windows Based and AS400 based software. Defined test plan and created test scripts for all testing.Worked with programmers to resolve issues identified during testing as well as in production. Coordinate with developers and business unit representatives to create test plans and scripts Review documentation necessary for implementation of business unit requirements. Utilized SQL and Hyperion Brio to validate programming implemented in the production system.. Assist with coordination of testing activities assigned to retail division unit. Daily strategy and planning meetings with developers, business unit representatives and project coordinators during testing cycles to insure timely successful completion of projects. Created SOP guidelines for retail User Acceptance Testing.Developed phone support application for internal tracking of field issues.

Quality assurance testing of 12 software packages on multiple operating system platforms. Including DOS, Windows 95, Win 98, Win XP, Windows 2000, and Linux.Development of training materials for 4 software packages.QA contact for 3 software products. Involves coordination with Documentation, Programming, Hardware support, and Software support departments on products.Onsite installation of new software and products.Writing design documents and scripts for Rational automated testing software.Involvement in product development through Product Modification Requests and working closely with programmers.