Working in a customer facing role in a thriving local company, providing locks, steel doors, access control, CCTV and intruder alarm solutions for commercial, residential and public sector clients. Developing strong working relationships with clients, subcontractors and other stakeholders.Responsible for liaising with clients to develop a brief that meets their needs, specifying appropriate security solutions, then coordinating with engineers, suppliers and subcontractors to source components and labour, schedule works and deliver projects on-time and on-budget.Experienced in planning and delivering multiple complex projects simultaneously, to strict deadlines and budgets. Responsible for producing data analysis and process improvements to streamline workflows and improve transparency and coordination between stakeholders.

Working in a customer facing role in a busy locksmith’s shop, providing security solutions for commercial, residential and public sector clients. Responsible for efficient and accurate key cutting to pattern and code, pinning up cylinders and masterkey systems, keeping up-to-date records of key cutting in restricted platforms.Repairing, modifying, and making keys to both modern and antique locks, cloning immobiliser keys for vehicles, managing stock in the shop and for the engineers.Managing appointments and in-shop sales. Communicating with customers in person, by telephone and by email. Handling bookings, ordering stock, invoicing customers, & collections.Supporting the training of a locksmith’s apprentice.Ensuring that health and safety procedures are followed. Trained in first aid and abrasive wheel qualified.

Communicated clearly and concisely with customers and other stakeholders via email and telephone. Answered customer queries promptly and politely. Explained complex industrial processes using simple, easily understood language.Worked within tight time constraints to provide operational support for customer service teams. Quickly acquired deep and up-to-date subject knowledge relating to industry processes.Processed data quickly and accurately using both internal software and Office tools, especially Excel. Developed and maintained databases to monitor workload and produce reports.Developed and delivered training sessions and presentations for large and small classes of new starters. Proactively sought professional development opportunities.Received training in project management. Participating in a number of projects to deliver process improvements.Kept full and detailed records of all customer interactions.