William Chong Email & Phone Number

Alameda, CA

Sacramento, CA, US

• Support Senior Director in project management, process improvement, and administration for cross-functional projects, including infrastructure strategic planning, change management, and communications.
• Assist in scheduling and content development for meetings and presentations, ensuring clarity and aiding decision-making processes.
• Manage multiple projects concurrently, ensuring timely follow-up on critical issues and organizing various documents and records.
• Utilize technology tools to collect, analyze, and synthesize data, facilitating collaboration in stakeholder sessions and strategy meetings.
• Collaborate in planning special events, coordinate logistics, and act as a brand ambassador, contributing to organizational growth and fostering a culture of shared leadership.

Brentwood, Tennessee, US

• Demonstrated exceptional prioritization and delegation skills leading to the execution of over 900 localization projects.
• Consistently exceeded the 48-hour Service Level Agreement (SLA) target for high-priority project deliveries, ensuring timely completion.
• Supervised third-party vendors specializing in over 34 languages, ensuring the delivery of exceptional quality localized timed-text asset orders.
• Efficiently handled and resolved over 300 linguist and vendor escalations, including technical issues, deadline requests, style guidelines, and translation feedback, utilizing Zendesk for efficient issue management.

San Francisco, CA, US

• Collaborated with business owners to customize advertising campaigns, generating $300,000 in annual revenue.
• Managed a pipeline of 120-160 active accounts, consistently exceeding quarterly revenue targets.
• Conducted comprehensive reviews and analysis of Yelp business pages, identifying and addressing issues, trends, and key areas for improvement.
• Utilized Salesforce as a project management tool to monitor project progress, track milestones, and make necessary adjustments.
• Successfully negotiated sales deals, resulting in 25% higher than average contract values and fostering long-term partnerships.

Sacramento, CA, US

• Executed weekly marketing campaigns, resulting in the successful development of the company's website, email campaigns, and paid social media initiatives.
• Conducted in-depth analysis and leveraged data-driven insights to make informed decisions for social media campaigns, driving a remarkable 70% increase in the company's Twitter following and expanding the weekly reach.
• Collaborated with other non-profit organizations to help create Sacramento's May Marketplace, a business exposition for over 90 small to medium-sized local businesses to connect and showcase their products and services.
• Managed comprehensive quarterly reporting data for a non-profit organization, showcasing key metrics and insights to drive informed decision-making and demonstrate the organization's impact.

Sacramento, CA, US

• Collaborated with City Council Members
• Effectively responded to constituent affairs
• Provided customer service with constituents within the district
• Assisted with staff events held within the district by local City Council members.

Certification, Project Management

Bachelor Of Arts (B.A.), Communication Studies

Study Abroad: Berlin, Germany, International And Intercultural Communication