William Galbraith Email & Phone Number

Knoxville, Tennessee

Oconus

Competitively interviewed and hand-selected for assignment at the prestigious Joint Special Operations Command (JSOC) to deploy worldwide as part of a Joint Task Force to support Top Secret Global Combat and Intelligence operations.● Leveraged IT knowledge and limited resources to maintain Mission Critical Intel capabilities by routing and splicing 800 yards of CAT-6 cabling, configuring intel IP feeds in classified areas (SCIF) from a Security Operations Center and creating documentation. This significantly enhanced the safety of 100+ JTF members and ensured the success of high-visibility operations involving Senior Elected Government Officials, including the 2021 Afghanistan Evacuation. ● Awarded Joint Service Achievement Medal for exceptional performance.● Served as Manager and primary administrator of Honeywell database designed to collect data of 2k+ employees’ PII and extensive access control configurations. Administrated Role Based Access. ● Counselled leadership on proper use cases, back-up/restore, and disaster recovery methods for database as well as upskilled three personnel to take over this position and record all changes and configurations used to optimize data.● Performed force protection and anti-terrorism duties to support a Tier 1 special operations unit. Weapons utilized consisted of M2HB .50 CSW, M249, M240, HK416, NVG’s, Flashbangs, concussive grenades, and 40mm HE grenades.

Knoxville, Tennessee, United States

Support offered to customers in identifying and adopting innovative solutions for technology needs. Created upcoming business leads in collaboration with management as well as sourced recruit small-to-medium businesses (SMB) to implement Microsoft cloud-based solutions, including Azure/Office and customizing solution to organization. Acquired understanding of Microsoft products, services, and technology landscape. ● Delivered exceptional support to 200 customers in resolving potential issues related to devices, services, or business solutions. ● Efficiently troubleshot IT issues to ensure viable and fiscally attainable solutions.

Quantico, Virginia

This cyber security focused program was developed by Microsoft in partnership with Embry-Riddle Aeronautical University to facilitate the knowledge and experience to find meaningful employment and excel in the IT industry. ● Established Secure Windows Server 2016 and Network Security skill sets. ● Executed foundations of Digital Forensics, Cybercrime, Cyberlaw, and Cyber tools/technologies, including WireShark, the Forensic Toolkit (FTK), John The Ripper, and encryption methodologies.● Attained understanding of how to update, develop disaster recovery protocols, and conduct security audits in effort to safeguard organizational data.

Deveselu, Romania

Efficiently manages request forms and executed background checks. Built and maintained professional relationships at all levels. Led variety of administrative duties, such as personnel inspections, counseling (disciplinary/positive), mentoring, training, performance appraisals, and recommending awards. Determined appropriate security operation for protection of facilities, equipment, projects, programs, and personnel along with managing base security posture. ● Trained and upskilled 22+ junior team members, including law enforcement, force protection, and physical security leading to seven new qualified patrolmen, three dispatchers, and one duty armorer.● Monitored $800M+ worth of military equipment, such as Ballistic Missile Defense System, base infrastructure, and housing areas and attained 100% accountability and zero incidents over seven-month timeframe.● Played a key role as Approval Authority for up to 500 employees, foreign dignitaries, and elected officials background and criminal history checks requesting access to $800M classified national security asset.● Acquired Navy and Marine Corp Achievement medal through exceptional performance.

Okinawa, Japan

● Appointed as the Assistant IT officer (TASO) for up to 40 employees due to technical aptitude and high performance. ● Maximized employee network access from 30% to 100% over 28-month timeframe by troubleshooting and forwarding trouble tickets for escalation to regional IT department. ● Recognized as SME in executing physical security surveys to validate Antiterrorism functions and federal building regulations leading to zero incidents and full compliance over 10-month timeframe. ● Commended by senior management to lead 21 personnel including patrolmen, dispatchers, duty armorers, and sentries, while overseeing administrative, scheduling, and incident-related tasks resulting in 100% mission success.● Participated in NCIS drug operations, designated as controlled buyer of spice and other controlled substances

M.S., It Management

B.S., Cyber Security And Information Assurance

Information Systems, 3.93

Cyber Security, 4.0

Microsoft Software & Systems Academy

High School Diploma