William A R. Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, Utah, United States

Lehi, UT

Working with leading technologies to help build world-class infrastructure.Utilized scripting and industry knowledge to encourage future CI/CD build and deployment efforts and roadmapsStarted the ongoing efforts to help repair and foster better collaboration from infrastructure teams to development, QA and devops teams.Assist in regulatory requirements and.

Draper, UT

Saved the company $300K by updating to Cisco UCS which eliminated the need for Fusion IO caching hardware and softwarePromoted the latest dual-socket Cisco UCS blades to replace previous generation quad-socket Dell rackmount servers; which has saved the company over $500K in CapEX, and additional future OpEX, in VMware and Windows socket licensing costs.

North Salt Lake, UT

Saved the company over $250K in disaster recovery costs by identifying the best use of multiple budgets and consolidating purchases and equipment.Advocated for the switch to Cisco UCS from HP dual socket hosts which saved the company thousands in both CapEX and OpEXDeployed, configured, and managed a Cisco UCS blade environment with multiple chassis and.

Provided company wide Help Desk support over the phone and in personUtilized, configured and troubleshot Cisco hardware VPN clients at remote officesBuilt workstation images and maintained software licensingManaged Email using Postfix and Microsoft ExchangeDeployed all office equipment, internet connectivity and workstations for opening an office

Technical Support for Create-a-Check softwareWorked with the Development and Quality departments to troubleshoot and resolve bugsAssisted with development of Microsoft SQL database integration to softwareFound and developed fixes to issues that had been in the software since releaseBecame escalation point for all other technicians and assisted them with.

Technical Support for Starbuilder cost accounting softwareDeveloped skills and understand in the basics of Microsoft SQL databaseTechnical Support for LIBRA accounting softwareLearned development processes in regards to supportGained valuable experience in Accounting processes and principles while supporting accounting software

Orem, UT

Troubleshoot and repair issues in Microsoft Windows Millennium EditionMonitor and assist representatives with technical support questions and problemsTrained and tested Technical Support Representatives in application knowledgeAssist team managers with reporting procedures and quality assurance

Magna, UT

Troubleshot and repaired connectivity issues with hardware. Assisted customers with software and operating system issues.

Salt Lake City, UT

Configured Windows 95 / 98 internet connection propertiesTechnical support for ISDN, Modem, and DSL connection issues

Salt Lake City, UT

Deployed client software and conducted training for Microsoft Exchange Installed and configured hubs, switches, wiring, nics, and client softwareSupported and implemented Windows operating systems on all workstations

Salt Lake City, UT

Managed Windows NT 4.0 and Novell 4.1 serversInstalled and maintained software on workstationsPurchased hardware and software for company useInstalled and configured hubs, cabling, NIC’s, and network software

Salt Lake City, UT

Installed hardware and software on systemsAssembled custom systems for customersAssisted with sales and phonesProvided technical support over the phone to customers

Salt Lake City, UT

Troubleshoot & configure application and server softwareUpgraded workstations with Microsoft Windows 95Upgraded systems to accommodate software requirementsManaged internet access and faxing capabilities.

Magna, UT

Acquired A+ CertificationCompleted all CBT's in first 90 daysExceeded quality average for Technical SupportConstructed databases for management use.