William A R. Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Lehi, Ut

Working with leading technologies to help build world-class infrastructure.Utilized scripting and industry knowledge to encourage future CI/CD build and deployment efforts and roadmapsStarted the ongoing efforts to help repair and foster better collaboration from infrastructure teams to development, QA and devops teams.Assist in regulatory requirements and audits from PCI, and SOC.

Draper, Ut

Saved the company $300K by updating to Cisco UCS which eliminated the need for Fusion IO caching hardware and softwarePromoted the latest dual-socket Cisco UCS blades to replace previous generation quad-socket Dell rackmount servers; which has saved the company over $500K in CapEX, and additional future OpEX, in VMware and Windows socket licensing costs Generated unrealized operational savings by streamlining the system management and build process by switching to Cisco UCSImproved the performance and capacity of the Compellent SAN by promoting best practice snapshots and storage profilesImplemented multiple Pure All-Flash SANs based on POC testing and comparisonsArchitected and implemented Cisco UCS and advanced VMware settings to improve stability and performance and provide continued capacity and growth opportunitiesPromoting consistency throughout architecture by standardized configurations in multiple areas; VMware, Compellent and Pure storage, and Brocade VDX networkingAutomating and providing consistent and reproducible results using Powershell, AWS Cloudformation, VMware PowerCLI and other Infrastructure as code

North Salt Lake, Ut

Saved the company over $250K in disaster recovery costs by identifying the best use of multiple budgets and consolidating purchases and equipment.Advocated for the switch to Cisco UCS from HP dual socket hosts which saved the company thousands in both CapEX and OpEXDeployed, configured, and managed a Cisco UCS blade environment with multiple chassis and blades.Managed a VMware VSphere cluster using Enterprise Licensing to allow for DRS, VMotion, & Distributed Virtual Switching.Configured and implemented a Compellent SAN with FC and iSCSI connections.Distributed Cisco IOS 4500 Series Switches and Cisco 2900 series routers at high speed WAN locations.Designed, implemented and managed Cisco NxOS 7000 & 5000 Series Switches and 2000 Series fabric extenders.Deployed, configured and managed Cisco ASA 5500 Series Firewall Security Appliances.Assembled, configured, upgraded and managed Microsoft Exchange 2003, 2007, 2010, and currently 2013.Managed Microsoft Lync 2010 servers.Comprehensive Microsoft Windows Server management and deployment utilizing versions 2003, 2008, 2008R2, 2012, and 2012R2.Microsoft Active Directory administration, Group Policy Management, DHCP, DNS, Sites, Certificate Server, and RADIUS.Citrix Netscaler load balancer administration.Managed Linux servers running Ubuntu, CentOS, and RedHat utilizing NFS, iSCSI, BIND DNS, and SAMBA shares.Escalation point for the Technical Support and Development departments with issues related to all systems.Deployed and managed Aruba wireless environment.Administered monitoring technologies including Hobbit/Xymon which utilizes clients and OpManager which utilizes SNMP.

Provided company wide Help Desk support over the phone and in personUtilized, configured and troubleshot Cisco hardware VPN clients at remote officesBuilt workstation images and maintained software licensingManaged Email using Postfix and Microsoft ExchangeDeployed all office equipment, internet connectivity and workstations for opening an office

Technical Support for Create-a-Check softwareWorked with the Development and Quality departments to troubleshoot and resolve bugsAssisted with development of Microsoft SQL database integration to softwareFound and developed fixes to issues that had been in the software since releaseBecame escalation point for all other technicians and assisted them with training and customer service

Technical Support for Starbuilder cost accounting softwareDeveloped skills and understand in the basics of Microsoft SQL databaseTechnical Support for LIBRA accounting softwareLearned development processes in regards to supportGained valuable experience in Accounting processes and principles while supporting accounting software

Orem, Ut

Troubleshoot and repair issues in Microsoft Windows Millennium EditionMonitor and assist representatives with technical support questions and problemsTrained and tested Technical Support Representatives in application knowledgeAssist team managers with reporting procedures and quality assurance

Magna, Ut

Troubleshot and repaired connectivity issues with hardware. Assisted customers with software and operating system issues.

Salt Lake City, Ut

Configured Windows 95 / 98 internet connection propertiesTechnical support for ISDN, Modem, and DSL connection issues

Salt Lake City, Ut

Deployed client software and conducted training for Microsoft Exchange Installed and configured hubs, switches, wiring, nics, and client softwareSupported and implemented Windows operating systems on all workstations

Salt Lake City, Ut

Managed Windows NT 4.0 and Novell 4.1 serversInstalled and maintained software on workstationsPurchased hardware and software for company useInstalled and configured hubs, cabling, NIC’s, and network software

Salt Lake City, Ut

Installed hardware and software on systemsAssembled custom systems for customersAssisted with sales and phonesProvided technical support over the phone to customers

Salt Lake City, Ut

Troubleshoot & configure application and server softwareUpgraded workstations with Microsoft Windows 95Upgraded systems to accommodate software requirementsManaged internet access and faxing capabilities.

Magna, Ut

Acquired A+ CertificationCompleted all CBT's in first 90 daysExceeded quality average for Technical SupportConstructed databases for management use.