William Marshall Email & Phone Number

Melbourne, Victoria, Australia

Operations Manager - Premium Experience Arenas at Melbourne Olympic Park

Melbourne, Victoria, Australia

Sydney, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney Opera House

Sydney, Australia

Macquarie University

• Analysing and planning restaurant sales levels and profitability.• Organising marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Setting budgets Planning and coordinating menus.• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer… Show more • Analysing and planning restaurant sales levels and profitability.• Organising marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Setting budgets Planning and coordinating menus.• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company's uniform standards.• Meeting and greeting customers and organising table reservations.• Advising customers on menu and wine choice.• Recruiting, training and motivating staff.• Maintaining high standards of quality control, hygiene, and health and safety.• Checking stock levels and ordering supplies.• Preparing cash drawers and providing petty cash as required. Show less

London, United Kingdom

• Manage and maintain the smooth operations of all event bookings within the venue alongside the venues staff.• Budgeting and financial control • Daily co-ordinating of all reservations and event enquires, both private and corporate. • Working alongside the in-house PR & marketing manager for marketing material.• Developing and co-ordinating guest relations.• Assisting the operations of the restaurant alongside the restaurant manager.• Managing all of the department… Show more • Manage and maintain the smooth operations of all event bookings within the venue alongside the venues staff.• Budgeting and financial control • Daily co-ordinating of all reservations and event enquires, both private and corporate. • Working alongside the in-house PR & marketing manager for marketing material.• Developing and co-ordinating guest relations.• Assisting the operations of the restaurant alongside the restaurant manager.• Managing all of the department requirements to ensure a satisfactory level of customer service and management is obtained.• Training development and material to obtain the correct level of customer service for the business. Show less

London, United Kingdom

• To maintain the high levels of customer satisfaction.• Daily co-ordinating of the reception department.• Managing a team of 10 people.• Overseeing the department needs and making sure the correct procedures are being meet and followed.• Overseeing all the restaurant marketing of online reservations and websites relating to Cocoon.• Promotional material for the restaurant-flyer's, email banners, e-flyer's.• Creating and marketing sushi and sake master… Show more • To maintain the high levels of customer satisfaction.• Daily co-ordinating of the reception department.• Managing a team of 10 people.• Overseeing the department needs and making sure the correct procedures are being meet and followed.• Overseeing all the restaurant marketing of online reservations and websites relating to Cocoon.• Promotional material for the restaurant-flyer's, email banners, e-flyer's.• Creating and marketing sushi and sake master classes.• Training and development.• Creation of events within the restaurant.• Guest relations, maintaining and creating relationships between the restaurant and clientele.• Operation of the service on the restaurant floor to ensure the maximum potential of the restaurant tables are meet while still ensuring a high level of customer service is reached. Show less

London, England, United Kingdom

London, England, United Kingdom

Chef at Daphne's restaurant, South Kensington

Event Management, Ba

Profesional Cookery Level 2 & 3, Hospitality

Diploma, Hospitality Administration/Management