William Funk Email & Phone Number

Mckinney, Tx, Us

Dallas–Fort Worth Metroplex, Texas, United States

Driving team performance, optimizing operational processes, and ensuring a high standard of customer satisfaction. Overseeing daily functions, managing staff, and implementing performance improvement strategies, I ensure efficiency and alignment with business goals.

New York, New York, United States

(𝗔𝗰𝗾𝘂𝗶𝗿𝗲𝗱 𝗯𝘆 𝗡𝗲𝗮𝗿𝗺𝗮𝗽)Tensorflight is transforming the global P&C market with its AI imaging-based technology. It uses satellite, aerial, and ground-level imagery to automate commercial and residential property inspections and claims processing, helping underwriters with risk assessment and to better understand their portfolio exposures. Tensorflight’s proprietary AI and computer vision technologies eliminate inaccuracies within property infrastructure data, which in turn significantly decreases both the cost of and time spent on inspections in the insurance process. With Tensorflight, the cost of in-person property inspections can be reduced by over a quarter and its solutions can considerably enhance the efficiency of the claims function.A Polish/US company with offices in New York, Warsaw, and London, Tensorflight is used by many of the largest global commercial property insurers including Zurich Insurance Group and QBE.

United Kingdom

Scottish Communications Group specializes in delivering advanced communication and security software solutions for critical sectors such as government, military, and healthcare.Achieved a 98% client retention rate by delivering tailored enterprise solutions and maintaining strategic account management for 30-35 high-profile clients.Improved the mean time to resolution for high-severity incidents by 25% through the design and implementation of a robust support escalation framework and an internal knowledge base, reducing reliance on live support.Integrated advanced technologies from industry leaders like Axis Communications, Avigilon, Bosch, and HID Global to optimize client operations, enhancing efficiency by 20%.Collaborated closely with clients during the pre-sale solution design phase, crafting custom communication and security systems that fostered long-term partnerships and strong client advocacy.Spearheaded business development initiatives in Northern Scotland, identifying new opportunities while nurturing existing high-profile accounts to drive growth.Developed a comprehensive risk management framework that reduced project budget overruns by 25%, ensuring compliance with financial guidelines and enhancing accountability across project teams.

Aberdeen, United Kingdom

Scottish Communications Group delivers advanced enterprise-level communication and security solutions for critical sectors including healthcare, education, and local authorities.Implemented Agile methodologies using Jira and Confluence, resulting in a 25% improvement in project efficiency and team collaboration.Led geographically dispersed teams in executing multi-million dollar projects, ensuring on-time and within-budget delivery while maintaining stringent quality standards.Developed and tailored project plans for diverse sectors, including Healthcare, Education, and Local Authorities, increasing client satisfaction and system adoption.Reduced project budget overruns through the development and implementation of a comprehensive risk management framework, ensuring compliance with financial guidelines.Enhanced team efficiency through refined project management practices and improved documentation processes, fostering knowledge sharing and collaboration.Facilitated smoother decision-making processes by translating complex technical concepts into accessible language for C-level executives and end-users.This experience at Scottish Communications Group provided invaluable opportunities to lead complex, impactful projects and collaborate with dedicated professionals. The company's commitment to excellence and collaborative spirit fostered continuous growth and achievement.

New Mexico, United States

ProTech Computer Solutions provided IT services, network administration, and web development for energy and financial sectors.• Successfully launched and grew ProTech Computer Solutions from a startup to a profitable business serving clients in the energy and financial sectors within 2 years.• Delivered tailored IT solutions that streamlined client operations and enhanced system reliability, resulting in notable productivity gains.• Developed and hosted websites using WordPress, Drupal, and Joomla platforms, strengthening clients' online presence.Founding and growing ProTech Computer Solutions was an exhilarating journey. I'm deeply appreciative of the amazing clients I had the privilege to work with during this time. The experience of building a thriving business from the ground up was both challenging and immensely rewarding, shaping my approach to customer success in subsequent roles.

New Mexico, United States

SEVSS specializes in designing, installing, and maintaining high-quality video surveillance systems for government entities, law enforcement, businesses, and education entities.

High School Diploma

Occupational Safety And Health