William Bamber Email & Phone Number

Norwich, England, United Kingdom

► Internally promoted to Operations Manager – improved resilience and drove the right culture through the organisation.► Led impact assessment, change planning and business readiness activities for a 3-month station revamp.► Identified, assessed, and reported risks, in compliance with regulatory requirements, frameworks, and policies.► Delivered real value – promoted agility to improve and report departmental metrics to Area and Divisional Managers.► Worked to review and improve… Show more ► Internally promoted to Operations Manager – improved resilience and drove the right culture through the organisation.► Led impact assessment, change planning and business readiness activities for a 3-month station revamp.► Identified, assessed, and reported risks, in compliance with regulatory requirements, frameworks, and policies.► Delivered real value – promoted agility to improve and report departmental metrics to Area and Divisional Managers.► Worked to review and improve processes – maintained clear methodology and training documents across areas of focus.► Owned the delivery of presentations showcasing capabilities, past performance, and expectations to stakeholders.► Independently oversaw safety induction and necessary HR operations for new staff and personnel on-site.Key Achievements:Directly responsible for 6 Managers, 16 Supervisors, 180+ Associates (250+ during peak season).► Prioritised labour cost management – one of only 2 stations (22 stations) to achieve the stretch target in 2022.► Successfully achieved all key performance indicators:o Leadership Behavioural Index of 4.9 over the last 6 months (vs national avg of 4.3). o Safety Leadership Index of 3% unfavourable (vs national avg of 14%). Show less

Norwich, United Kingdom

► Planned and organised operations for 800+ Drivers, across 18 Delivery Service Providers.► Primary contact point for all driver communications, from training and process changes to safety out on road.► Secured KPI and operational improvements – provided reports, information and feedback to senior management.► Devised objectives – improved headcount, absence levels, staff scheduling and performance management.► Championed safety initiatives - launched a Driver Safety Groups… Show more ► Planned and organised operations for 800+ Drivers, across 18 Delivery Service Providers.► Primary contact point for all driver communications, from training and process changes to safety out on road.► Secured KPI and operational improvements – provided reports, information and feedback to senior management.► Devised objectives – improved headcount, absence levels, staff scheduling and performance management.► Championed safety initiatives - launched a Driver Safety Groups which were later rolled out across the division. Key Achievements:► Championed the development and leadership of an employee culture during Covid19:2 Delivery Operation Managers, 4 Supervisors, Driver Training Team, Field Quality Assurance Team and 20+ Yard Marshals.► Received recognition and awards for being Norwich’s top station in the East:Top in Delivery Costs 2021, Customer Complaints 2021 and Top in Area 5 for Driver Engagement 2021.► Secured buy-in for change programmes and project deliverables:Plannned and implemented the Mechanical Changes Project (Norwich’s biggest project in its 4-year history). Show less

Norwich, United Kingdom

► Led change initiatives while growing business performance through the delivery of individual and team objectives. ► Embedded continuous improvements – ensured safety measures were tracked to realise consistent standards.► Evolved operations through new digital technology – championed improvements with new Amazon Software.► Invested in developing employees – implemented workplace procedures, external regulations, and industry practices.► Accelerated end-to-end reporting by… Show more ► Led change initiatives while growing business performance through the delivery of individual and team objectives. ► Embedded continuous improvements – ensured safety measures were tracked to realise consistent standards.► Evolved operations through new digital technology – championed improvements with new Amazon Software.► Invested in developing employees – implemented workplace procedures, external regulations, and industry practices.► Accelerated end-to-end reporting by establishing the root cause of abnormal data, whilst conducting internal audits.Key Achievements:► Oversaw a headcount of 2 Operational Supervisors, 4 Yard Marshals and 30 Agency Workers.► Collaborated alongside 9 different delivery service providers as well as other areas of Amazon Logistics. Show less

Cambridge, Kings Lynn & Spalding

► Responsible for a team of 60 employees within a store turnover of £13m annually.► Strategically delivered the adherence to corporate policies and change procedures and industry practices.► Maximised store profitability – controlled forecasts, rotas and orders to deliver consistently strong YoY results.► Analysed and reported on store data – proactively responded to variable levels of seasonal demands across the year. ► Managed recruitment and HR operations – managed the… Show more ► Responsible for a team of 60 employees within a store turnover of £13m annually.► Strategically delivered the adherence to corporate policies and change procedures and industry practices.► Maximised store profitability – controlled forecasts, rotas and orders to deliver consistently strong YoY results.► Analysed and reported on store data – proactively responded to variable levels of seasonal demands across the year. ► Managed recruitment and HR operations – managed the training and development using KPIs and SMART targets.Key Achievements: ► 1 of 3 candidates chosen from 3000 UK wide applications for the B&Q’s Graduate Retail Management Programme. ► Significantly improved an underperforming retail outlet in Spalding from 306th to 4th in the company. ► Delivered an increase in revenue – was predicted to miss their winter peak target by -20%, ended up delivering +7%. Show less

Cambridge, United Kingdom

Investigating businesses as to whether they met the terms required to use WorldPay as their payment gateway provider

Norwich, United Kingdom

• Managing the company’s continuous development report. Working alongside 8 area supervisors, and 40+ regional refrigeration teams, I established the success and failures of each project, looking for key patterns with a view to amending procedures that would result in cost saving initiatives.• Producing and presenting weekly reports to the Managing Director and the Heads of Department.

Peterborough, United Kingdom

As manager I was entrusted with a wealth of responsibilities, and gained a number of prestigious accolades, including being named top hot tub salesman in the UK 2006 and 2007 for Sundance Spas (the World's number 1 hot tub manufacturer). Responsibilities included:• Co-ordination and delegation to a team of 5 staff members.• Buying Manager; compiling, ordering and overseeing delivery of swimming pools and hot tubs from international companies.• Marketing; web-site design and… Show more As manager I was entrusted with a wealth of responsibilities, and gained a number of prestigious accolades, including being named top hot tub salesman in the UK 2006 and 2007 for Sundance Spas (the World's number 1 hot tub manufacturer). Responsibilities included:• Co-ordination and delegation to a team of 5 staff members.• Buying Manager; compiling, ordering and overseeing delivery of swimming pools and hot tubs from international companies.• Marketing; web-site design and administration using Zethics software. I also designed and produced all literature including brochures, business directory, newspaper editorials and radio advertisements. Show less