• Oversaw development, implementation of application changes, hardware upgrades, & monitoring solutions for Special Order Selling Systems• Prioritized incident & problem resolution efforts of support resources based on user impact, business impact, & urgency for applications supporting Store Operations, Special Order Sales, & Contact Center business units • Facilitated Change Advisory Board for changes impacting Store systems to minimize risk & identify change collisions

• Created the business case and cost benefit analysis to advance a state-wide investment in a time & attendance software solution • Conducted a detailed assessment of the Time & Attendance solution Total Cost of Ownership to gauge the capital investment’s feasibility and determine appropriate agency chargeback rates• Gather functional, legal and regulatory, and non-functional requirements to drive upcoming Invitation to Bid

Designed & developed the web-based insurance rating solution which will produce accurate data that allows Alfa to correctly calculate premiums & increase maintainability. Worked with a team of five to analyze existing web-based solution, resolve client-identified issues during an evaluation period, & add additional pieces of functionality based on client requirements. Managed system database connections and develop queries to save, search, & retrieve insurance quotes. Debugged & developed additional functionality to system using an iterative approach to allow greater flexibility in meeting business requirements & responding to changing requirements

Analyzed customer referral data to determine effectiveness of advertising expenses Developed mailing list from existing customer database to contact previous customers in order to increase salesEntrusted with keys to corporate office to provide on-call network maintenance for weekend server connectivity & data backup issues

Aided Dr. Manfred Metz, director of Codeplan non-profit food security consultancy firm, for six weeks with lecturing & consulting projects, including the Support to Participatory Land Improvement Project in Jordan, a partnership with the World Food ProgramCompiled results for comprehensive catalog, Mission on Regional Food Security Projects & Programs in Africa, by researching prior Codeplan projects

Worked with impoverished communities & conducted field studies in India & Bangladesh Examined microcredit institutions; including Grameen Bank & Bangladesh Rural Advancement Committee Completed Social Entrepreneurship & Development Program; one course covering the region's anthropology & one course covering microfinance institutions at the University of the South

Studied economic growth and development in China and India Completed independent study of changes to foreign direct investment in China's transitional economy

Analyzed internal business operations & information sharing in cooperation with Certified Public Accountant to create a business operations manualResearched, composed, & presented proposal for new inventory control procedures to upper managementImplemented barcode system to improve the accuracy of the existing inventory control systemImproved congruency among corporate divisions & branch stores