* Analyse and understand client requirements in terms of solution deployments* Design, plan and deploy system solutions for customers based on their requirements* Provide 2nd and 3rd level escalation support* Plan and execute projects within the scoped budget and timeframe* Provide feedback to clients along each stage of the project to ensure client satisfaction* Assist the Solutions Director with scoping for projects including BOM, SOW and Proposals* Maintain strong relationships with clients, vendors and fellow team mates* Ensure billing and time spent on projects are maintained and accurate* Maintain documentation and ensure it is up to date during project deployment* Mentor junior teams members and assist on their projects if needed* Investigate new technologies that could be suitable for clients

As a Senior Systems Engineer on the Datacenter and Infrastructure team at MOQdigital I was responsible for designing, planning, deploying and documenting solutions for our customers. Some of my duties include:* Analyse and understand client requirements in terms of solution deployments* Design, plan and deploy system solutions for customers based on their requirements* Provide 2nd and 3rd level escalation support* Plan and execute projects within the scoped budget and timeframe* Provide feedback to clients along each stage of the project to ensure client satisfaction* Maintain strong relationships with clients, vendors and fellow team mates* Ensure billing and time spent on projects are maintained and accurate* Maintain documentation and ensure it is up to date during project deployment

As a Systems Engineer on the Datacenter and Infrastructure team at MOQdigital I was responsible for planning, deploying and documenting solutions for our customers. Some of my duties include:* Analyse and understand client requirements in terms of solution deployments* Plan, deploy and document system solutions for customers based on their requirements* Provide 2nd and 3rd level escalation support* Plan and execute projects within the scoped budget and timeframe* Provide feedback to clients along each stage of the project to ensure client satisfaction* Maintain strong relationships with clients, vendors and fellow team mates* Ensure billing and time spent on projects are maintained and accurate* Maintain documentation and ensure it is up to date during project deployment

While I was employed at Sunwater I was a Systems Administrator mainly focusing on Citrix and datacenter infrastructures. I worked within a team of 4 IT professionals and was also the escalation point for the Service Desk team.During my time at Sunwater I was exposed to a lot of varying technologies and had the opportunity to plan and participate in a datacenter refresh which included the deployment of a Nutanix HCI cluster.Some of my duties included:* Citrix administration (NetScaler, XenApp/XenDeskop, PVS, MCS)* Nutanix deployment and administration* VMware deployment and administration* Escalation point for Service Desk* Mentor junior staff* Liaise with Networking team to diagnose and troubleshoot issues* Plan, Document and Deploy infrastructure upgrades and improvements

Responsible for managing, monitoring and optimizing the Server infrastructure, both physical and virtual, Network Infrastructure as well as providing 3rd level technical support to Service Desk and internal clients.Manage server Infrastructure, utilizing VMWare and Nutanix, across multiple platforms which includes Windows Servers, Linux Servers, and Mitel Phone systems.Undertake and deliver key projects to improve IT services to the business. Design, installation, configuration & support of IT infrastructure & applications for small & medium sized business. Provide solutions to meet business requirements using a variety of local, cloud & hybrid solutions. Design & implement strategic backup solutions to ensure clients are adequately covered in event of a disasterMentoring Support staff and other junior members of the IT team.

Responsible for providing ICT support and System Administration, for internal staff (approx. 370 seats). Supporting all aspects of ICT within the business ranging from Desktop/Laptop support through to Mobile, Network, Voice services. Occasional project work and assisting engineers where possible. Currently re-developing and deploying company SOE on Windows 8.1 as well as playing with Windows 10 deployments. Also working on Citrix NetScaler/StoreFront upgrade and implementation along with NetScaler, XenApp 7.6 Upgrade and XenMobile Implementation.■ Test, Assess, and report on smart devices (Tablets, Phones, Laptops) for the business■ Citrix XenApp (6.5), NetScaler, StoreFront Design, Support and implementation■ VMWare Administration■ SCCM 2012 R2 Administration (Application Packaging, SoE Deployment)■ Provide support for Microsoft Lync (Desktop client as well as Lync enabled phones)■ Train users on using Microsoft Lync■ Design, Develop and Maintain SOE/MOE via MDT/WDS■ Assist with Project work■ Troubleshoot Desktop and Laptop Hardware/Software faults■ Troubleshoot and resolve network issues (including hardware)■ After hours and on-call work■ Respond to tickets via internal ticketing system (HEAT)■ Maintain Active Directory structure■ Setup Video Conference systems for interstate/international video conferences■ Create, edit and manage group policy objects■ Monitor and maintain antivirus software (McAfee)■ Respond to issues via email, phone and face to face■ Installing, configuring and supporting Microsoft Windows XP, Vista, 7, 8, 8.1, 10■ Configure and deploy Microsoft Office apps■ Research new technologies to implement in the workplace■ Plan and Document network/system outages

Support Level 1 - 3, System/Network AdminI am currently employed as the IT Administrator for an Advertising agency. My role is to provide system administration, IT and network support to approx. 130 users.+ Monitor and maintain Servers and networking equipment+ Set up new PC's, Mac's and laptops for new users to comply with SOE+ Image Windows machines via KBox and LANDesk+ Image Mac machines via Casper Image Suite+ Negotiate with suppliers and organise quotes for IT equipment procurement+ Provide Ad-Hoc reporting to the IT Manager+ Organise service and repairs for faulty equipment+ Liaise with IT Teams in other states for issue resolution+ Maintain phone system and handsets (Alcatel OmniPCX)+ Troubleshoot Desktop and Laptop Hardware/Software faults (100% Face-to-Face)+ Troubleshoot and resolve network connectivity issues+Troubleshoot and resolve Networking equipment (Switches, Routers)+ Troubleshoot and resolve email/internet issues+ Troubleshoot and resolve computer issues remotely+ Responding to tickets via internal ticketing system (HEAT)+ Maintain Active Directory structure+ Update SharePoint lists when creating or removing users.+ Setup Video Conference systems for interstate/international video conferences+ Create, edit and manage group policy objects+ Creation/deletion of new user accounts via AD+ Monitor and maintain servers health + Monitor and maintain Backups using Symantec Netbackup+ Change and maintain Backup tapes+ Maintain Tape Robot (Cleaning)+ Monitor and maintain antivirus software (Sophos AV)+ Respond to issues via email, phone and face to face+Installing, configuring and supporting Microsoft Windows XP, Vista, 7, Mac OS X+ Configure and deploy Microsoft Office apps and Creative packages (Adobe Suite); Deploying, maintaining and supporting desktop hardware, printers and peripherals+ Research new technologies to implement in the workplace+ Plan and Document network/system outages

+ Provide Desktop/Laptop support to end users.+ Network and Server support/maintenance + Application support (MYOB, Quickbooks)+ System Administration (AD, Exchange, SQL, VMWare, Cisco)

+ Provide Desktop/Laptop support to end users+ Network and Server support/maintenance+ System Administration (AD, Exchange, SQL, VMWare, Cisco)

+ Level 1 help desk support for customers.+ Dealt with customer complaints+ Fault find and answer support requests via ticket system