William Alencar

William Alencar Email and Phone Number

Customer Success Senior Manager. Helping Organization into Digital Transformation Journey @ Dell Technologies
round rock, texas, united states
William Alencar's Location
Federal District, Brazil, Brazil
William Alencar's Contact Details

William Alencar work email

William Alencar personal email

William Alencar phone numbers

About William Alencar

18 Years Experienced Customer Success Manager . I have proven experience in Service Delivery management and Business Development positions. Experienced to reach Customer C-Level to discuss strategy and business values and build a trusted relationship with IT Management Team in Customer Organisation Excellent Ability to Coordinate XLobs teams committed to Customer's Success and Business Goals. High Motivated and Enthusiastic Learner . Technical BackgroundProven Track Record of Solving customer issues, support business Development and UpSelling Specialties:- * Account Management * Support and Service Delivery Manager for Mission Critical Customer`s Environments * Situation, Escalation and Crises Management able to report for C-Levels * Service Design, Planning and Management I have a MBA on Marketing . Fluency in English and intermediate level in Spanish.I'm willing to relocation , including abroad.

William Alencar's Current Company Details
Dell Technologies

Dell Technologies

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Customer Success Senior Manager. Helping Organization into Digital Transformation Journey
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
William Alencar Work Experience Details
  • Dell Technologies
    Senior Customer Success Manager
    Dell Technologies Sep 2016 - Present
    Brasília Area, Brazil
    Lead Customer Relationship with DELL Technologies Services OrganitazionWork to reach KPI goal ranging Customer Satisfaction , Support Organisation Performance and Business DevelopmentCustomer List : CAIXA ECONÔMICA FEDERAL
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  • Emc
    Service Account Manager
    Emc Nov 2013 - Sep 2016
    Brazil
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  • Oracle
    Support Account Manager
    Oracle May 2006 - Jun 2013
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  • Oracle
    Oracle University Sales Rep
    Oracle 2004 - Jun 2005
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  • Oracle
    Oracle Support Services Sales Rep
    Oracle 2002 - 2004
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William Alencar Skills

Customer Service Negotiation English Itil It Service Management Service Management Account Management Key Account Management Cloud Computing Key Performance Indicators Oracle Crm Critical Account Management Team Leadership Team Management Project Team Management Customer Relations Kpi It Governance Oracle Purchasing Consultant It Purchasing Consultant Management It Management Business Development Service Delivery Enterprise Software Erp Solution Selling Business Intelligence Project Planning Pre Sales Digital Signage Software Corporativo Microsoft Office Microsoft Excel Customer Success

William Alencar Education Details

Frequently Asked Questions about William Alencar

What company does William Alencar work for?

William Alencar works for Dell Technologies

What is William Alencar's role at the current company?

William Alencar's current role is Customer Success Senior Manager. Helping Organization into Digital Transformation Journey.

What is William Alencar's email address?

William Alencar's email address is wi****@****emc.com

What is William Alencar's direct phone number?

William Alencar's direct phone number is +161821*****

What schools did William Alencar attend?

William Alencar attended Fundação Getúlio Vargas, Universidade Católica De Brasília, Universidade Federal De Goiás.

What are some of William Alencar's interests?

William Alencar has interest in Politics, Education, Children, Economic Empowerment.

What skills is William Alencar known for?

William Alencar has skills like Customer Service, Negotiation, English, Itil, It Service Management, Service Management, Account Management, Key Account Management, Cloud Computing, Key Performance Indicators, Oracle, Crm.

Who are William Alencar's colleagues?

William Alencar's colleagues are Sunok Lee, 张宗彬, Allen Lainez, Sandhya Nair M, Vincent Chen, Daoan Liu, Pradeep Panigrahi.

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