18 Years Experienced Customer Success Manager . I have proven experience in Service Delivery management and Business Development positions. Experienced to reach Customer C-Level to discuss strategy and business values and build a trusted relationship with IT Management Team in Customer Organisation Excellent Ability to Coordinate XLobs teams committed to Customer's Success and Business Goals. High Motivated and Enthusiastic Learner . Technical BackgroundProven Track Record of Solving customer issues, support business Development and UpSelling Specialties:- * Account Management * Support and Service Delivery Manager for Mission Critical Customer`s Environments * Situation, Escalation and Crises Management able to report for C-Levels * Service Design, Planning and Management I have a MBA on Marketing . Fluency in English and intermediate level in Spanish.I'm willing to relocation , including abroad.
Listed skills include Customer Service, Negotiation, English, Itil, and 32 others.