Bill Brand Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

• Received and processed customer purchase orders in a fast-paced environment, verifying and confirming customer orders and delivery expectations.
• Quoted prices to customers according to uniform pricing strategy and current market pricing.
• Evaluated needs/opportunities and matched them with Univar USA’s products/services.
• Established communication with appropriate internal Univar personnel (e.g. Operations, Sales, and Purchasing/Planning) to ensure timely responses to fulfillment issues
• Successfully achieved monthly upsell targets 100% of the time by increasing the size of orders by using sales history information and recommending additional product to fill out pallet shipments and offering products.
• Monitored and managed profit margins of orders to support positive revenue to meet corporate margin objectives

• Managed sales proposal process for all RFPs, RFQs, and RFIs.
• Proactively registered SageQuest with government and private entities as to secure all invitations to bid for appropriate product and services.
• Accomplished user of SalesLogix and SalesForce.com CRM systems.
• Coordinated data integrity project for database accuracy during SalesLogix to SalesForce.com CRM system conversion.
• Provided research and assistance in launch of new vertical market sales initiatives.
• Developed and maintained relationships with industry associations in the utility, broadband, cable, telecommunications, and industrial field service management markets.

• Responsible for sales operation for the Eastern Greater Cleveland territory.
• Managed six person sales and recruitment staff for the Solon, Ohio office.
• Expanded sales and doubled revenues, making the Solon office a leading branch operation for the company.
• Expanded customer base through prospecting/cold calling and direct marketing efforts.
• Hired, trained and evaluated staff.
• Overall responsibility of customer account satisfaction

• Ranked top sales producer including products and services for Northern Ohio region since December 2005.
• Marketing and selling information technology products of major manufactures through value added business channels in the Northern Ohio region.
• Managed the RFP, RFQ, and RFI process within the assigned territory.
• Expanding customer base 70% through prospecting/cold calling and direct marketing efforts.
• Coordinating marketing events with manufactures and SARCOM corporate to promote IT solutions.
• Trained and certified to sell multiple manufacture solutions including IBM, HP, Cisco Systems and CA.

• Total account management and overall responsibility of customer satisfaction within assigned Fortune 1000 accounts in the northern Ohio area.
• Generated up-sell opportunities and expanded product sales by offering compelling competitive replacement options through on-site customer meetings, product demonstrations and lunch and learn events.
• Maintained leadership within the northern Ohio region to provide training for new hire Advocates and Relationship Managers.
• Coordinated sales, marketing and support activities within each account, working closely with product sales specialist, technical engineers and corporate marketing representatives to resolve issues and promote various.
• Built and maintained end user, management and executive (C-Level) management relationships.
• Ensured end users and management were optimizing products purchased through Computer Associates by proactively contacting customers and surveying use and product/service satisfaction.

• Total account management of assigned Fortune 1000 accounts in northern Ohio area.
• Responsible for total customer satisfaction within each account.
• Negotiated multi-year software contracts with existing clients, consistently achieving a $3 million annual quota.
• Provided customer support through managing the resolution of administrative and technical support issues.
• Consistently achieved incentive targets of 100% or greater for increased customer satisfaction.

• Managed 12 Global Support Managers throughout eastern North America.
• Hired, coached and evaluated twelve Global Sales Support Mangers for the Eastern North American region.
• Eastern North American Global Sales Support was successful in driving product sales with the closure of over $60 million annually for Computer Associates by matching reference customers with prospects, ensuring open.
• Trained Global Support Managers for North America providing best practices on sales cycle processes and the proper utilization of marketing tools.
• Coordinated and managed marketing events ranging from small local product briefings to annual worldwide user conferences.
• Built and maintained key customer relationships within reference accounts at all levels including end users and executive (C-Level) management.

• Managed Computer Associates marketing efforts, User Groups and Customer Reference Program for the entire state of Ohio promoting six product brands.
• Grew the customer base for the Reference Program at Computer Associates by 550% by identifying, targeting, and fostering relationships at all levels with potential clients such as American Greetings, Progressive.
• Coordinated and managed marketing events ranging from small local product briefings to annual worldwide user conferences.
• Recruited customers to provide testimonials during the sale cycle to prospective clients as well as press and marketing efforts.
• Researched customer satisfaction and needs as well as sales personnel feedback to design marketing campaigns for local and national campaigns.
• During the time of October 1998 through August 1999, Ohio consistently ranked number one in North America for reference activity and effective sales/marketing efforts.

Bsba, Marketing

Education record