• Provided remote IT support for payment device replacement project across multiple locations, focusing on remoting in and troubleshooting devices. • Assisted with payment device setup and configuration, including FreedomPay systems, ensuring successful installations and functionality. • Configured static IP addresses on Windows 10 and Windows 11 machines and managed file system operations using Windows File Explorer. • Troubleshot network and IP-related issues, collaborating with on-site technicians for seamless hardware installation. • Facilitated communication between technicians, managers, and staff during the device replacement process to ensure smooth operations and minimize downtime. • Executed file transfers, batch file execution, and basic Windows folder structure management as part of device setup. • Provided excellent over-the-phone customer service to resolve technical issues and ease concerns during system transitions.

Field Implementer for a large Cloud-based POS software company. Specializing in - installations, programming, troubleshooting, networking, training, go live support & post live support.• Oversee the deployment of cloud-based software solutions and restaurant-grade hardware, ensuring a seamless integration for enhanced operational efficiency. • Drive initiatives to elevate customer satisfaction through the implementation of an automated, all-in-one platform. • Contribute to revenue growth by streamlining restaurant operations and delivering robust technology integrations.

Provided technical support for a data-driven commerce platform, enhancing client payment process efficiency and security. • Assisted in troubleshooting and resolving a diverse range of payment system issues, ensuring minimal downtime and maintaining customer satisfaction. • Collaborated with cross-functional teams to deliver tailored solutions that addressed specific client needs within the commerce sector

• Provided documentation to support client’s data to assure proper function of the product and featurespurchased.• Built database pre-implementation based upon the data provided by client to ensure smooth andtimely implementation.• Ran lead on-site during implementation projects, managing crews of up to twelve installers.• Provided high-level customer support through verbal, written, and video communication, as well ashands-on training.• Maintained dialogue with Corporate Managers to ensure day-to-day operations are up to expectations.• Actively pursued new technology review and application compliance through ongoing training.• Presented remote team training sessions via individual phone calls and group webinars.• Traveled as needed to be on-site to ensure proper post-implementation of point of sale systems andcloud-based app, and provide any additional support or troubleshooting as needed.

-Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations-Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness-Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training-Follow solutions and implementation guidelines as indicated by the client-Works with client for the first few product runs until clients are successfully up and running-Works under direct supervision to resolve issues and provide solutions-Remain engaged with client throughout implementation, until client is successfully running ADP solutions-Interact/collaborate with ADP associates in sales and customer service-Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise

Lead teams of 2-8 people including, but not limited to, delegating tasks, troubleshooting issues, consulting with the client to ensure satisfaction with the product and features, provide training for the client and implementing a new system which included post implementation support-I participated and lead entry level training of company products and services and procedures and PMS operating systems to support the company’s hospitality clients.-Analyzed centrally developed client specific database, reports, documentation, and related applications as well as modify computer reports and documentation with the Senior Implementation Specialist as required to ensure that all client requirements are met prior to system installation.-Assisted with onsite implementation, enhancements, maintenance, and support for new and existing systems.-Provided classroom and on the job training and support for client's end-users and managers.-Evaluated present ERP and application software before new software implementation.

- Actively engaged in retention activities including documented communication with both students and administration regarding attendance and progress.- Assisted administration in planning, development and maintenance of program curriculum.- Taught Configuration and Setup of Windows Server 2008 as assigned by the Department Chair.

-Analyzed and tested platforms for new products, returning thorough results and feedback to developers. Had one of the most accurate testing records in the department.-Prepared testing plans for upcoming projects for distribution to internal and third-party testing teams.-Served as liaison between testers and developers to ensure successful completion of projects.-Contributed to design proposals presented to client for verification and approval.

-Worked for the Division of Enrollment Services in which my responsibilities were to give tours to interested students, families, and visitors of Winston Salem State University. -Assisted the Solution Center with mailing lists, tele-counseling campaigns, and any contact with perspective students. -Assisted the offices of the Registrar, Financial aid, and Admissions when needed.-Lead in the development of newly hired campus ambassadors.