William Celestial Jr. Email & Phone Number

Plano, Tx

RightStone is a multi-divisional staffing company that has provided a people-focused, client-driven, and market-aware foundation to the ever-growing hiring ecosystem since 1996. We work with HR/Talent Acquisition directly, through your MSP, VMS, or any RPO resources you require. We support a diverse client base ranging from multibillion-dollar international enterprises to SMB local businesses. Each receives the same dedicated approach from the same group of diverse and eager recruiters who provide professional talent across many disciplines.For more information, visit www.rightstone.com.Role & Responsibilities: Candidate Recruitment and Retention• Effectively source, recruit and select talent who have the required knowledge, experience and skills to meet our client’s staffing needs• Utilize appropriate assessments and screening tools to qualify candidates• Maintain integrity of the internal ATS and databases as required• Provide timely communication and feedback to our candidates and clientsBusiness Development• Develop and grow client base by marketing our temporary, temporary-to-hire and direct hire staffing solutions• Consult with clients via telephone and conduct in-person meetings with hiring managers to sell our services• Proactively market top talent to existing and prospective clients as a value-added service• Participate in local trade association, networking and recruiting events to increase CornerStone’s presence in the local business community• Negotiate pricing in accordance with company guidelines• Participate in the achievement of branch’s profit objectives Placement Activities• Attract and engage a high-performance workforce that meets or exceeds our client’s requirements• Establish pay and bill rates in line with company gross margin objectives• Achieve company service standards and expectations• Resolve any customer service issues quickly and efficiently to maintain the highest level of client satisfaction

Ncr - National Capital Region, Philippines 1226

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. • Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirements; documented these interviews. • Set up interviews between candidates and hiring managers. • Involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Provided quality customer service and user support through appropriate and accurate responses to customer queries in connection with their Google Wallet online and mobile account.• Addressed and solved customers’ inquiry and problems by providing them alternatives and great deals for the inconvenience they had experience with Google Wallet.• Guaranteed complete customer satisfaction with every aspect of Google Wallet services through prompt response to customer calls and keen oversight to customer operations.• Operated in a fast-paced and competitive environment using advanced multi-tasking skills.• Worked cooperatively and effectively with others in providing quality customer service.• Good communication, team playing and customer service skills. Ability to communicate effectively, resolve customer issues and build positive relationships.• Managed priorities and met deadlines.

• Provided excellent customer service in assisting customers with rental vehicles (Dollar/Thrifty Rental Car Company). • Responsible for processing reservations by phone.• Responsible for pricing/quoting clients via email or by phone • Responsible for canceling, rental extensions, modifying of reservations as requested. • Performed accurate data entry.• Investigated and analyzed system problems and escalates calls when necessary • Managed stressful and unusual situations while maintaining good customer relations• Provided support to Tier 1 agents and responsible in handling escalated calls.

One World Square Building, Upper Mckinley Road, Mckinley Hill, Fort Bonifacio

• Field incoming phone calls from the resort hotline and field.• Educated guests on resort locations, amenities and bookings.• Advised customers through the customer experience process.• Met and/or exceed targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly and monthly basis.• Ensured a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, reservation payments, and retaining knowledge of all company resorts and amenities.• Maximized sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers.• Met and/or exceed all reservation goals as assigned.

• Senior level Customer Interaction Associates for a CSAT based Inbound Customer Service Program.• Handled inbound calls for phone line and ADSL applications, products inquiries, consumer complaints and customer support for costumers across Alberta and British Columbia Canada. • Resolved customer complaints and problems while demonstrating expertise in company policies, procedures, and expectations.• Displayed an exceptional decision solving problems, capabilities to take immediate action.• Operated in a fast-paced and competitive environment using advanced multi-tasking skills.• Worked cooperatively and effectively with others in providing quality customer service.• Communicated effectively, resolved customer issues and built positive relationships.• Managed priorities and met deadlines.

32 Gen Luna St Tuktukan, Taguig City