William Flowers Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon Area

Worked at a Managed Service Provider Help Desk and on location providing support for multiple clients. This includes servers, desktops, network infrastructure, mobile devices, printers, cloud services, and other technology. Active Directory and Exchange user management. Microsoft 365 and Google Workspace user management, 8x8 and Star2Star VOIP management.

Eugene, Oregon Area

Worked at a Help Desk and on location providing support for restaurant franchises (Carl’s Jr, The Human Bean, Jersey Mike’s) and main office. Issues included POS settings (in SQL databases and ini configuration files) and POS and other restaurant hardware (back office computer, registers, kitchen display systems, drive thru timers, drive thru headsets, and.

Springfield, OR

Worked in Tier 3 Secure Operations Center monitoring heartbeat data from NetBackup and Backup Exec Appliances. Reviewed error logs to determine if error represented hardware that needed to be monitored or replaced, or software that needed to be monitored, moved to Support, or ignored, based on hardware model and software version.

Springfield, OR

Worked in call-center providing software support for Symantec Backup Exec, Symantec System Recovery, and Symantec Desktop and Laptop Option to Small/Medium Business customers, troubleshooting software and network issues in Windows environments.

Springfield, OR

Responsible for developing and delivering training and for monitoring calls for quality assurance with Symantec’s call-center handling subscription, billing, and technical issues with consumer security products (Norton AntiVirus, Norton Internet Security, and Norton 360).

Salem, OR

Worked in call-center answering calls from remote end-users to troubleshoot network, hardware, and software problems including Active Directory permissions, VPN connections, company portal, email access, network drives, broadband and wireless connections, and computer performance. Also answered walk-up questions from local end-users and provided deskside.

Springfield, OR

Worked in call-center software product support for Veritas NetBackup to Enterprise customers, troubleshooting software and network issues in Windows and UNIX environments.

Salem, OR

Worked in call-center answering calls from remote end-users to troubleshoot network, hardware, and software problems including Active Directory permissions, VPN connections, company portal, email access, network drives, broadband and wireless connections, and computer performance. Also answered walk-up questions from local end-users and provided deskside.