William Flowers

William Flowers Email and Phone Number

Service Desk Technician @ Covenant Technology Solutions, Inc.
gladstone, oregon, united states
William Flowers's Location
Springfield, Oregon, United States, United States
William Flowers's Contact Details

William Flowers work email

William Flowers personal email

About William Flowers

William Flowers is a Service Desk Technician at Covenant Technology Solutions, Inc.. He possess expertise in troubleshooting, technical support, training, servers, networking and 11 more skills. Colleagues describe him as "I have had the privilege of working with Mr. Flowers twice, and the second experience was by far the most memorable and lasting. We weathered very significant corporate challenges and upheavals, and Mr. Flower's humor and practical outlook always helped us get through the worst of it. He also brought a sense of "Zen" to the workplace. His combination of work ethic, productivity and ability to grasp complex issues is unmatched. He has a knack for asking really good questions that, more often than not, identify gaps in our knowledge, process or procedures. This identifications allows us to respond proactively and make improvements for the benefit of everyone in the company and our customers."

William Flowers's Current Company Details
Covenant Technology Solutions, Inc.

Covenant Technology Solutions, Inc.

View
Service Desk Technician
gladstone, oregon, united states
Employees:
28
William Flowers Work Experience Details
  • Covenant Technology Solutions, Inc.
    Service Desk Technician
    Covenant Technology Solutions, Inc. Aug 2022 - Present
    Eugene, Oregon, United States
  • Partnered Solutions It
    System Administrator
    Partnered Solutions It Jan 2020 - Jul 2022
    Eugene, Oregon Area
    Worked at a Managed Service Provider Help Desk and on location providing support for multiple clients. This includes servers, desktops, network infrastructure, mobile devices, printers, cloud services, and other technology. Active Directory and Exchange user management. Microsoft 365 and Google Workspace user management, 8x8 and Star2Star VOIP management.
  • Jck Restaurants Inc
    Network Field Technician
    Jck Restaurants Inc Jan 2018 - May 2019
    Eugene, Oregon Area
    Worked at a Help Desk and on location providing support for restaurant franchises (Carl’s Jr, The Human Bean, Jersey Mike’s) and main office. Issues included POS settings (in SQL databases and ini configuration files) and POS and other restaurant hardware (back office computer, registers, kitchen display systems, drive thru timers, drive thru headsets, and credit card terminals).Helped to convert credit card system from magnetic stripe readers on registers to SCA devices(chip and PIN terminals).
  • Veritas Technologies Llc
    Advanced Systems Engineer - Appliance Solutions
    Veritas Technologies Llc Nov 2013 - Mar 2016
    Springfield , Or
    Worked in Tier 3 Secure Operations Center monitoring heartbeat data from NetBackup and Backup Exec Appliances. Reviewed error logs to determine if error represented hardware that needed to be monitored or replaced, or software that needed to be monitored, moved to Support, or ignored, based on hardware model and software version.
  • Symantec
    Technical Support Engineer - Backup Exec / Symantec System Recovery
    Symantec Oct 2011 - Nov 2013
    Springfield, Or
    Worked in call-center providing software support for Symantec Backup Exec, Symantec System Recovery, and Symantec Desktop and Laptop Option to Small/Medium Business customers, troubleshooting software and network issues in Windows environments.
  • Tac Worldwide (Symantec)
    Quality Assurance And Training Specialist - Norton Consumer Products
    Tac Worldwide (Symantec) Jun 2009 - May 2010
    Springfield, Or
    Responsible for developing and delivering training and for monitoring calls for quality assurance with Symantec’s call-center handling subscription, billing, and technical issues with consumer security products (Norton AntiVirus, Norton Internet Security, and Norton 360).
  • Robert Half Technology (Holiday Retirement)
    Help Desk Technician
    Robert Half Technology (Holiday Retirement) Apr 2009 - May 2009
    Salem, Or
    Worked in call-center answering calls from remote end-users to troubleshoot network, hardware, and software problems including Active Directory permissions, VPN connections, company portal, email access, network drives, broadband and wireless connections, and computer performance. Also answered walk-up questions from local end-users and provided deskside support at main office.
  • Symantec
    Technical Support Engineer - Netbackup
    Symantec Apr 2007 - Nov 2008
    Springfield, Or
    Worked in call-center software product support for Veritas NetBackup to Enterprise customers, troubleshooting software and network issues in Windows and UNIX environments.
  • Robert Half Technology (Holiday Retirement)
    Help Desk Technician
    Robert Half Technology (Holiday Retirement) Nov 2006 - Mar 2007
    Salem, Or
    Worked in call-center answering calls from remote end-users to troubleshoot network, hardware, and software problems including Active Directory permissions, VPN connections, company portal, email access, network drives, broadband and wireless connections, and computer performance. Also answered walk-up questions from local end-users and provided deskside support at main office.

William Flowers Skills

Troubleshooting Technical Support Training Servers Networking Help Desk Support Tcp/ip Vmware Windows Server Active Directory Windows Xp Vpn Network Administration Security Linux Operating Systems

William Flowers Education Details

Frequently Asked Questions about William Flowers

What company does William Flowers work for?

William Flowers works for Covenant Technology Solutions, Inc.

What is William Flowers's role at the current company?

William Flowers's current role is Service Desk Technician.

What is William Flowers's email address?

William Flowers's email address is wf****@****sit.com

What schools did William Flowers attend?

William Flowers attended University Of Advancing Technology.

What skills is William Flowers known for?

William Flowers has skills like Troubleshooting, Technical Support, Training, Servers, Networking, Help Desk Support, Tcp/ip, Vmware, Windows Server, Active Directory, Windows Xp, Vpn.

Who are William Flowers's colleagues?

William Flowers's colleagues are Matt Shadle, Jess Marcuap, Erblin Ramani, Kevin Grube, Mark Eames, William Kelly, Drew Freeman.

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