• Developing and executing large scale outdoor events, competitions, and experiences• Marketing and promotion• Vendor and sponsor relations• Participant engagement• Event day logistics• Event budget management• Identify rapidly evolving industry trends

o Applies a common approach and process for driving or supporting client experience work across the organizationo Collects client feedback and analyzes trends to yield improvement opportunities o Utilizes collected feedback and trend analysis to drive cross‐company discussion and decision-making on how to deliver greatest value to clientso Contributes to client experience team accountability for supporting and monitoring progress on deliverables from wide range of business areaso Contributes to client experience team accountability for owning deliverables where appropriateo Role models and instills the discipline of client-focused decision-making and change management into the organizationo Provides subject matter expertise to wide range of business partners for front-to-back on products, processes, systems and overall customer experience on formal and informal projectso In partnership with leaders, drives accountability through the use of cross‐company data and metrics to measure and monitor client experience satisfaction o Creates and delivers formal communications, e.g., presents information on client experience efforts and progress.

• Provide technical knowledge and general mentoring, production support • Serve as the subject matter expert for service unit.• Coordinate and manage mentor relationships within the team. • Lead the identification of workflow and process opportunities for improvement. • Service escalation contact for service teams. • Assures procedures and processes are followed. • Maintain strong partnerships across the administrative and new business teams as well as with internal partners.• Involved as a subject matter expert for special projects and corporate initiatives.