William Devos Email & Phone Number

London, England, Gb

London, United Kingdom

London, United Kingdom

London, United Kingdom

Senior project manager role, leading multiple initiatives of Audit’s Transformation Programme. Working with executive stakeholders, reporting line to the COO & Transformation Director.• Setup the ‘Change Hub’ – a 10 strong team embedded within the function to deliver strategic change. Trained them in best practice frameworks, governance, and methodology across agile and waterfall methodologies, and associated tools (MSP, Jira, Confluence).• Initiated and delivered multiple projects to support business transformation including new planning, delivery and productivity applications (Office 365) as well as outsourcing, data visualisation, and process reengineering initiatives.• Delivered the offshore (India) Target Operating Model to significantly increase the capability of the function at less cost. Involved small redundancy programme.• Lead a KPMG consultancy team through requirements elicitation across people, process, and systems. Delivered the subsequent 3.5m business case and setup project (governance structure, SMEs, TOR, project charter, MSP schedule)• Designed and delivered vendor selection and procurement initiative across 35 vendors using best practice procurement techniques.• Delivered robust preventative controls across the technology landscape, including a fit-for-purpose route to live. Led to application enhancement, defect fixing, and increased efficiencies through automation.• Spearheaded design thinking for complete overhaul in resource management to boost productivity and increase audit effectiveness.

Bangalore, India

Based in Bangalore, India, delivering improvements with the Banks major BPO across Credit and PPI Operations (c.1000 FTE + £20m annual spend).• Performed contractual reviews, presenting cost saving opportunities to senior management.• Regular surveillance of activities, flagging key risks to 2nd line.• Embedded strong governance and communication channels.• Delivered and embedded an improved MI framework.• Identified and implemented efficiencies to reduce operational failure demand.

London, United Kingdom

Project manager on a market leading car finance proposition spanning business, IT, and operations. Successful delivery led to significant lending increase in new market.• Deputising for the IT Programme Manager• Creation of project plans + governance, linking up Banks disparate functions• Leading command & control, both pre, during, & post implementation.• Delivery of proposition through IT Business Readiness criteria + senior stakeholder signoff.

Hong Kong

Reported into Chief Operating Officer for UK repatriation of Asian Mortgage Business (book value £1.9 billion) across Hong Kong, Malaysia, and Singapore. Co-wrote the business case, (£20 million) led announcement day, and worked across the programme with payments, HR, legal and regulatory, data, target operating model, and IT. Once again demonstrating the capability to work successfully with conflicted colleagues, in a complex regulatory environment (over 5 core financial regulators).

Montevideo, Uruguay

Dual reporting line into International Head of IT and Country Manager, leading the IT workstream for the divestment of Lloyds TSB to Swiss 'Banque Heritage', based in Uruguay, South America.• Built strong relationships across local teams and their UK counterparts / stakeholders, including:• Legal, HR, Property, Risk, Payments, Finance, and Retail.• Developed an integrated implementation and transition plan with both global / local teams, as well as the local purchasing entity.• Successful delivery set in a context of conflicted colleagues with limited English language skills.

London, United Kingdom

Joined Lloyds Banking Group's 'Digital Transformation' programme aiding the deployment of infrastructure required for the Group's core mobile banking application. Additional responsibilities included 2013 resource forecast tracking (£8 million) and Board Approval for IT procurement > £1 million. Obtained a detailed understanding of change management by running a daily call coordinating network activity for the UK's largest online banking infrastructure, as well as gaining significant exposure to common banking technology and processes.

City Of London, United Kingdom

Career progression role to gain commercial IT experience. Working as an account manager in the UK and benefited from Softcat’s rigorous training + exams, gaining an overview of the main IT vendors and their products. Learned how commercial deals are negotiated, as well as specific knowledge on Microsoft Licensing and other procurement forms. Through contact with IT managers across different platforms / businesses gained insight to the major issues companies face and learned about emerging industry trends (IaaS, SaaS, BYOD, Big Data etc.)

Newcastle, United Kingdom

Multi-faceted role covering Front Office (Customer, Sales), Back Office & Operations.• Created genuine rapport with customers (business and consumer) leading to increased sales and repeat purchases.• Designed and led bespoke workshops, training other colleagues to upskill workforce.• Cloud specialist, helping business customers with complex Cloud requirements.• Financial responsibilities regularly handling cash values of 40K plus.

Headhunted by the University to become one of 18 School Representatives, typically an applied-for position. Notable work included; liaising with the IT department to advise on the allocation of the annual software budget; sitting on the School of Computing Board to assist with their strategy inc. degree pathways; and acting as an ambassador of the university.

Bachelor’S Degree, Digital Music Creation, 1St Class

Music Software & Hardware, Introduction to Digital Music, Web Site Development, History of Moving Pictures, History of Games, Recording.

A Levels (2007):, Biology [A] • English [A] • General Studies [A] • Music [A]

GCSEs (2005): • Mathematics [A] • English [A] • Music [A] • Physics [A] • Geography [A] • History [A] • Drama [A] • English Literature [B].