- Conducted Group sessions on various topics: Grief and Loss, Codependency, Trauma, DBT Skills, CBT, EFT, Systems, etc.- Coordinates, organizes, secures, integrates, and modifies the resources necessary to accomplish the goals for the client and support set up for success, given a collaborative aftercare plan. - Meet with clients bi-weekly as a Master's level Clinical Case Manager coordinating care from the introductory Biopsychosocial- Spiritual Assessment during the Clinical Intake and the Therapeutic Treatment Plan to the discharge date, including follow-up calls for six weeks post-treatment.- Acts as liaison between the facility, client, the client’s family, treatment team, and other parties.- Orients clients to the program using the client handbook.- Promotes the client's participation with collaboration around aftercare plans and goals on an ongoing basis.- Maintains professional and ethical relationships with staff, clients, clients’ families, and other visitors.- Provide De-Escalation and Crisis Intervention responses to various instances: client relapse, substances in their possession, emotional news (death, divorce, interpersonal stress), traumatic re-expression (depersonalization/derealization), dysregulation, mood/affect. - Versed in treatment and presentation of complex physiological and personality-based co-occurring mental health diagnosis such as Bi-Polar, Anxiety, Depression, Somatoform symptoms with individuals experiencing co-morbidity with congenital, developmental, and intergenerational conflict.- Developed Family Program, conducting Individual, Couples and Family Therapy with 2-6 people sessions as an MFT Trainee in Practicum. Lectures for Family Groups included Neurobiology, Codependency, Family Systems Work, and DBT Skills. Session conducted with education and intervention using Imago, Bowenian, Systemic-Structural, and nurturing framework to support communication, support eruptions of anger, sadness, grief, and relational repair.

- Participate in Weekly Administrative Steering meetings, weekly Treatment Teams, and Consultation Meetings with third-party agencies, including sober companion companies, attorneys, employers, family members, and other referral sources.- Routinely provide clinical and administrative support inter-departmentally; collaborate with medical, psychiatry, nursing, clinical, operations, and admissions teams concerning client Mental Status, progress, adaptations in milieu, next actions, insights, and follow-up practices.- Execute clinical directives in day-to-day operations and implement programmatic and administrative policies and procedures to attain goals and objectives.- Develop, write, and implement programmatic and administrative policies and procedures, Group, and training materials, including contents for Group Modules (i.e. SMART Recovery, Identity in Recovery, Grief and Loss, Codependency, Coping Skills, Timeline, Social Systems, Healthy Relationships, etc. and associated weekly materials)- Train staff, implementing correct use of ASAM Guided notations to improve clinical documentation and case presentation. - Clinically facilitated the opening a second residential facility, Rise Villa, and Ascention’s Treatment Center Outpatient Program and Sober Living.- Individually developed and conduct the Rise Family Program at our Main residential facility overseeing the expansion to provide at the second residence. - Oversees quality assurance in the program's service delivery, including clinical care and documentation aligned to JHACO and DHCS Standards of Licensing.- Oversees the program's productivity to meet established standards and ensure continuity of care in providing comprehensive services.- Arrange special provision of services to clients for disability paperwork.- Trained, managed, and supported program scheduling and system management coordination. - Oversee case managers supporting all levels of care from Detox to OP.

- Meet with individuals to coach through different issues by bringing insight and understanding of the resources available and through challenging personal growth by way of establishing benchmarks and goals.- Encourage growth strategies, developing marketing campaigns and local events to support community-related issues, including response efforts for the Woolsey Fire.- Supported creative company image and branding opportunities based on the re-development of layout, webpage, information, and media use, along with the construction of institutional projects and the creation of marketing materials. - Introduce and assist in applying tools such as time management, expense, financial budgeting, insurance assistance, life skills, social submersion, and off-site accountability.- Work diligently to ensure the continuity of care between Case Management and additional sources within the individuals' care providers.

- Provide Individual sessions (s) with clients to address their needs, such as time management skills, motivation to change, life skills, access to services, understanding of resources, and community engagement.- Incorporated work and treatment interventions with the auxiliary members of the treatment team.- Facilitate weekly addiction and psychoeducation groups.- Oversaw the scheduling of tours to transitional living facilities, filed FMLA, submitted EDD insurance claims, and completed financial documents.- Participated in weekly treatment team meetings.- Managed and facilitated the use of Basis-24 Profile, assessing client progress through the McLean Hospital application.- Assist and facilitate Alumni events and groups.

Provide oversight through the onboarding process of new admissions.- Lead potential clients through the process of admission to gain access to the level of care they need.- Duties include answering inquiry calls and receiving new cases.- Act as a case manager, guiding the client through the entire admissions process.- Liaise internally with insurance verification specialists, outside practitioners, assessment specialists, the admission nursing team, facility on site program directors, and onsite psychiatrists.- Scheduling intake screenings- Guiding client through medical clearance needs and requirements- Prepare clients for admission by providing information on services and expectations, while addressing barriers to treatment, and the scheduling with on-site team.

Program Manager- Collaborated on creating new systems for organization functions to flourish.- Developed and implemented new training for staff in the areas of Confidentiality, Boundaries, Admissions, Crisis Intervention, Incidents, Shift Checklists, Medication Supervision, Phase System, Facility Checks, Urine Analysis testing, and MH & SUDS specific care. - Streamlined treatment forms and documents for EMR system Onestep.- Provide progress updates to families regarding their loved ones.Outreach- Apply creative outreach techniques to recruit potential clients by distributing promotional materials and by directly networking with targeted individuals and organizations. - Nurture pre-existing relationships with treatment professionals.- Possess a complete understanding of our business objectives and strategic direction to proactively support and encourage business growth.- Act as an ambassador to maintain a comprehensive understanding of the entire organization’s services to develop and encourage synergies between the operations.- Schedule tours for both Riviera to visit and other facilities, organizations, professionals, and clinicians to visit our locations to engage with our settings and services. Case Manager- Meet with clients on an individual basis to review progress with 12- Step oriented benchmarks, creating goals, assessing legal, medical, and relational issues.

- Collect and report performance improvement data for monthly JCAHO meetings.- Attend and participate in monthly JCAHO conference call.- Notify maintenance of repairs and safety issues that need to be addressed.- Alert staff to all new clinical decisions made in treatment team and administrative meetings.- Work collaboratively with all clinical providers and treatment team to ensure continuity of care.- Effectively communicate with the administrative team to create smooth and effective processes for clients in all facets of treatment including passes, outings, discharges, outside contractors, maintenance, documentation, emergency policies, etc. - Work with Discharge Planner to ensure clients’ are supported operationally in transition.- Attend weekly treatment team and administrative meetings, in-service training, required staff meetings, and educational workshops as directed by Avalon.- Develop and maintain records of client progress and participation in treatment, including admission, discharge, individual, group, family sessions, etc.- Document in EMR records, clients’ resistance and response to their treatment plan, goals, and objectives in clear and concise statements, summarizing their feelings and expressions, as well as confronted behavioral changes, and identify crisis and recognize when additional assistance is necessary. - Recognize personal recovery issues that have an impact on job performance and interaction with clients- Maintain and enforce policies regarding professional ethics, including appropriate boundaries and client confidentiality.- Demonstrate respect for cultural and lifestyle diversities of clients and staff.- Take initiative to find and interview qualified staff for open positions.- Oversee the admissions/ intake procedures on new clients including room assignments and property searches as required by company guidelines. - Assist the Clinical Director and ensure that all scheduling runs smoothly including staff coverage.

- Oversaw the administration of medications to clients. - Provided transportation to outside appointments and recovery meetings.- Assissted in maintaining rounds and client checks for documentation.- Communicated with the Director of Operations, Operations Manager, Therapist, and other Resident Advocates.- Trained new employees on procedures and protocols.- Performed and monitored client Urine Analysis (UA) testing and blood alcohol concentration.- Documented client's behaviors, progress and participation in their treatment program in the form of a daily note taking procedure.

- Oversaw coordination of needs and worked in conjunction with the client and individual therapists in treatment planning and goals, identifying additional support services including educational, vocational, legal, recreational, mental health and social services. - Conducted case conferences as necessary and maintains records using prescribed documentation guidelines.- Facilitated groups in accordance with the program schedule. - Participated in weekly treatment team meetings and staff meetings when appropriate. - Assisted in identifying resources and facilitating appropriate services for referral, in conjunction with the clinical team. - Communicated with approved family members to encourage and facilitate family involvement and education. - Referred family members to appropriate staff or services as needed. - Completed and maintained all documentation of services delivered which included individual records, progress notes, group notes, and aftercare plans.- Insured cohesion of services documented within the medical and clinical charts and assisted with compliance of facility and licensing standards. - Coordinated service provision with probation officers, etc., as needed. - Complied with local, state and federal confidentiality laws and regulations. - Collaborated with the multi-disciplinary treatment team to ensure effective delivery of a full spectrum of clinical services.- Advised other Case Managers on producing tangible results through documenting active preparation, process, and post session plans. - Coordinated the execution, completion, and assessment of Kaleidoscope personality packets for clients and staff.

- Managed scheduling of all operations for the facility, including training of new staff, conducting reviews, upholding proper protocols and procedures, note taking, facility needs and supplies. - Coordinated third party vendors for all facility related needs.- Provided communication regarding clinical aspects of treatment to the operational staff.- Scheduled staff, clients and practitioners.- Coordinate transportation for client’s trips, doctors appointments and court appointments.- Collaborated with the Clinical Director, Chief Operating Officer, Director of Operations and other Facility Managers.- Provided audits for cash expenses and the renewal of funds for different on-site costs.- Facilitated house meetings with the clients to discuss concerns, needs, and procedural information related to their stay while in treatment.- Conducted operational meetings to review protocols, expand on training, and emphasized outside well-being practices to assist with stress.- Participated in weekly treatment team meetings to discuss clients care and concerns.