Enforce policies and procedures set by the Department of Homeland Security and the General Services Administration for the protection of Social Security Offices, Internal Revenue Service, Federal Courthouse buildings, its visitors and employees. Regularly inspected the perimeters, properties and facilities for hazards, intruders and suspicious activities. Detected and resolved more than 150 incidents.

Enforce policies and procedures set by the Department of Homeland Security and the General Services Administration to include Social Security Offices, Internal Revenue Service, Immigration Customs Enforcement, Executive Office of Immigration Review Federal Courthouse, and Nation Law Enforcement Communication Center. • Work with 4 co-workers to safeguard employees and visitors at the Federal Courthouse.• Operate x-ray machine to inspect visitors’ packages, equipment, and hand carried articles for prohibited items; prevented 100 prohibited items from entering Federal property• Inspect the perimeter, property, and facility for hazards, intruders, and suspicious activities; detected and resolved 50 incidents.• Guide and assist First Responders; managed scene safety in 2 incidents of unattended bags on Federal property with 5 others.

Managed personnel, boats and facilities whose major emphases were in law enforcement, environmental protection, aids to navigation, and search and rescue.• Worked with various employees in 4 person groups to provide security of cruise ships, tankers and naval vessel entering and leaving the port. Escorted 150 cruise ships, tankers and naval vessels. • Conducted hourly physical security rounds during the evening hours to check for signs of an emergency or a breach of controlled areas. Conducted 750 hours of rounds.• Worked as part of a boarding team of 83 vessels to ensure compliance of all applicable federal regulations.• Worked with 4 others to replace insulation for the boats exhaust system to bring an asset back to an operational status.• Leveraged volunteer force to supplement and maximize the unit’s primary mission of Search and Rescue. Saved the unit about 1,000 man hours and approximately $75,000.• Worked with 6 others to complete a project of replacing the seats in one of the small boats. Total time worked 43 hours. • Created schedule for 15 co-workers on a daily basis. • Trained 20 co-workers to be qualified as Communications Watch Stander and Boat Crew Member.• Diagnosed problems and performed minor maintenance and repairs following detailed procedures in technical manuals and publications. • Saved the unit money by purchasing items of the same quality for a lower price. Overall saved $1,500.• Entrusted to the safe disposal of surplus sensitive equipment, materials and documents worth over $10,000 following strict directions as set forth in a manual. • Worked with 3 co-workers to conduct a physical property audit quarterly. Total property valued over 5 million. • Maintained full accountability for high value items, equipment and supplies.

Monitor CCTVs placed throughout the mall, answer the telephone, dispatch officers to calls, answer customer questions about the mall, use radios to communicate with other officers, write up incident reports when necessary.• Spent 3.5 years in Access Control and Inventory Security. Maintained security of $15 million dollar property in conjunction with millions of dollars of inventory.• Accurately answered customer questions about the mall. Responded to 5,000 inquiries. • Coordinated with up to 3 co-workers to successfully stop 30 shopliftings. Prevented over $3,000 from being stolen.

Loaded and unloaded guests from an attraction; operated sophisticated ride systems; memorized and delivering lengthy narrations to large groups; monitored guest flow and provided a safe guest experience; assisted with audience control, including during parades. • Safely sent an average of 450 guests an hour on the attraction.• Observed guests on CCTV to see that guest safety is maintained throughout the ride• Answered guest questions about the park and attraction

High customer interaction while working independently, extensive cleaning – including restrooms and toilets, providing information to guests, working with cleaning chemicals and equipment• Received 2 guest compliments for making a memorable experience.• Interacted with over 500 guests while maintaining a high state of cleanliness to keep my assigned area clean.• Provided Guest Service Recovery to help families to have a better experience. Helped 50 families to better enjoy their vacation.