William Castillo Email & Phone Number

Taylor, Texas, United States

• 𝗦𝘂𝗺𝗺𝗲𝗿 𝗣𝗿𝗼𝗷𝗲𝗰𝘁:
• Designed and developed a Power BI dashboard to visualize and analyze Jira issue tracker data from Oracle DB, enabling managers to track task durations and measure performance against Service Level Agreement (SLA).
• Conducted data extraction, transformation, and analysis using SQL and Power BI to identify trends in task completion times and areas for process improvement in the Change Management process.
• Collaborated with the Release & Change Management team to understand and analyze data on change request submissions, tracking progress and outcomes to ensure SLA compliance.
• Participated in Change Advisory Board (CAB) meetings, applying insights from data analysis to help assess the effectiveness of change request approvals and their impact on operational performance.
• Gained expertise in analyzing different types of change requests—standard, emergency, and normal—and their implications on system reliability, NERC compliance, and overall process efficiency.𝗠𝗮𝗿𝗸𝗲𝘁 𝗧𝗼𝗽𝗶𝗰𝘀 𝗟𝗲𝗮𝗿𝗻𝗲𝗱:

Austin, Texas, United States

• 𝗦𝘆𝘀𝘁𝗲𝗺 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated in the successful migration of macOS computers to a new central management system, transitioning from an outdated server to a campus-wide JAMF management server. This migration resulted.
• 𝗥𝗲𝗺𝗼𝘁𝗲 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴: Utilized Beyond Trust software and MacOS ScreenSharing to remotely access and troubleshoot user computers, ensuring efficient resolution of technical issues and enhancing user satisfaction and.
• 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed service requests and reported issues through the ServiceNow ticketing system, prioritizing and resolving tickets effectively.

San Marcos, Texas, United States

Austin, Texas, United States

• Audited, analyzed, and resolved intellectual property infringement reports by systematically reviewing data to identify and address potential violations, contributing to risk management efforts.
• Leveraged data insights to assess emerging industry trends, potential escalations, and recommended enhancements to tools and workflow processes.
• Prioritized and managed high-revenue client issues, achieving a 100% resolution rate within designated timeframes.
• Collaborated with cross-functional teams to devise data-driven strategies for intellectual property protection.
• Monitored and analyzed changes in intellectual property laws and regulations, ensuring compliance and facilitating informed, data-backed decision-making.

Austin, Texas, United States

• 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Assumed a leadership role in overseeing store operations in the absence of the store manager. Ensured seamless execution of daily activities, maintaining operational efficiency and service.
• 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 & 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Maintained strict adherence to operational protocols, including cash handling procedures, safety protocols, and security measures. Guaranteed a secure and compliant environment, contributing to.
• 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Actively participated in the onboarding and training of new team members, contributing to the development of approximately 15 partners annually. Facilitated their integration into the team.
• 𝗚𝘂𝗶𝗱𝗮𝗻𝗰𝗲 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Provided hands-on guidance and support to new team members, fostering their growth within the company. Ensured effective integration into the team, promoting a collaborative and supportive work.
• 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀: Demonstrated exceptional organizational skills and a keen eye for detail. Ensured a consistently high level of service and customer satisfaction, contributing to the store’s positive reputation.

Master Of Science - Ms, Information Science, 4.0

Emphasizes the practical application of analytical and technical tools to solve organizational issues, with a focus on data manipulation.

Bachelor Of Arts - Ba, Computer Science, 3.67

𝐂𝐨𝐮𝐫𝐬𝐞𝐰𝐨𝐫𝐤: -Computer Architecture -Computer Ethics -Computer System Security -Data Structures -Database Systems -Discrete Mathematics.

Associate Of Science - As, General Studies

•Completed foundational courses in C++ and Python, focusing on structured programming principles. •Acquired in-depth knowledge of data.

Associate Of Arts - Aa, General Studies