• Created a Quality Management System and obtained ISO 9001 certification after a successful external audit • Fulfilled Quality Manager responsibilities while position was vacant, which included frequent presentations to plant and corporate leadership and facility-wide performance reporting• Implement Smart Factory projects to drive customer satisfaction and help target quality pain points• Support project management teams to remediate field quality issues and resolve the in-factory… Show more • Created a Quality Management System and obtained ISO 9001 certification after a successful external audit • Fulfilled Quality Manager responsibilities while position was vacant, which included frequent presentations to plant and corporate leadership and facility-wide performance reporting• Implement Smart Factory projects to drive customer satisfaction and help target quality pain points• Support project management teams to remediate field quality issues and resolve the in-factory root causes• Assist and communicate with VIP customers during factory acceptance testing Show less

• Designed and implemented a robust, data-centric quality system in our new El Paso, TX plant• Led and facilitated risk analysis classes for Schneider Electric product lines in sites nationwide• Achieved a $300,000 cost savings in a major recall proceeding through data analysis

• Utilized Salesforce daily to follow up on customer complaints/requests and perform 8D analysis• Analyzed internal defect root causes and performed predictive analysis to proactively reduce defect occurrences• Regularly interacted with VIP customers through monthly performance presentations and customer audits

• Communicated and negotiated frequently with vendors to obtain quotes and maximize cost savings• Led, managed, and delivered on-time implementation of major capital improvement projects

• Learned and applied operations and materials management techniques used within the transportation industry• Engineered workspace design project within facility to improve organization, ergonomics, and cost savings