Responsible for the FIS's clients and the strategic direction of the Omni business ($85 million in revenue), working with sales and relationship management to close deals and improve quality with regards to operational processes and communications. Currently leading 450 associates that are based in the U.S. and India• Increased revenue from $69 million to $85 million in 3 years• Improved sales from $29 million to $42 million in the same time period• Increased margins from 16% to 25%… Show more Responsible for the FIS's clients and the strategic direction of the Omni business ($85 million in revenue), working with sales and relationship management to close deals and improve quality with regards to operational processes and communications. Currently leading 450 associates that are based in the U.S. and India• Increased revenue from $69 million to $85 million in 3 years• Improved sales from $29 million to $42 million in the same time period• Increased margins from 16% to 25% in the same time period• Led the acquisition of a $10 million company, including negotiations and contract review Show less

Responsible for the FIS's clients and the strategic direction of the Managed Services business, working with sales and relationship management to close deals and improve quality with regards to operational processes and communications. Currently leading approximately 200 associates that are based in the U.S. and India.

Responsible for developing the business operations strategy for the Capital Group’s retirement business.• Led the analysis and identified gaps in people, process and technology methodology which resulted in Capital Group refraining to spend $16 million and reevaluate how to enter the market. • Rebuilding and reorganizing the current organization to be better positioned to grow and retain assets and participants.• Improved the call center service levels from 50% to meeting the… Show more Responsible for developing the business operations strategy for the Capital Group’s retirement business.• Led the analysis and identified gaps in people, process and technology methodology which resulted in Capital Group refraining to spend $16 million and reevaluate how to enter the market. • Rebuilding and reorganizing the current organization to be better positioned to grow and retain assets and participants.• Improved the call center service levels from 50% to meeting the standard of 70%. Reduced the abandon rate of calls from 11% to 4%. Show less

Responsible for the America's (North and South America) clients and the strategic direction of the America’s business, working with sales and relationship management close deals and improve quality with regards to operational processes and communications. Currently leading approximately 200 associates that are based in the U.S. and India.Responsibilities• America’s “based” head of delivery• Operational performance and optimization• Relationship management• Sales… Show more Responsible for the America's (North and South America) clients and the strategic direction of the America’s business, working with sales and relationship management close deals and improve quality with regards to operational processes and communications. Currently leading approximately 200 associates that are based in the U.S. and India.Responsibilities• America’s “based” head of delivery• Operational performance and optimization• Relationship management• Sales coordination and support• Fiscal responsibility• Strategic direction of sites in the Americas Show less

Responsible for one of the top 10 U.S.-based retirement services businesses with $70B in AUM, encompassing Defined Contribution, Defined Benefit, Non-Qualified, and Taft Hartley services for more than 5,000 companies and 3.5 million participant accounts. Provide strategic direction of services and platforms, financial management, client satisfaction, quality improvement, and employee engagement for 1,400 employees across multiple U.S. sites and India with an operating budget of $140M.

Promoted by CEO of the retirement business to lead all RPS operations, with responsibility for overall service delivery across Defined Contribution, Defined Benefit, and Non-Qualified services. These business units were responsible for client management, transaction processing, and call center operations with a $40M operating budget and 400 associates across multiple U.S. sites and India.

Hired to develop the service capabilities and grow the revenues of the new retirement business in a company predominately associated with savings and loans. Reported to the CEO and Chairman and held responsibility for Defined Contribution Operations that serviced 400 clients, producing $30M in annual revenue.

Served as the lead business liaison between sales, marketing, and operations. Managed Global Employee Services’ (GES) $40M system development budget and a staff of 40 project managers and business analysts. Lead business analyst on new revenue generating products, as well as lead business owner of many large market (in excess of $1B in assets) defined contribution plans.