Led a large digital transformation program that resulted in the client moving away from complex manual paper-based processes to a scalable cloud-based solution. Oversaw program for 2+ years and managed 40+ cross functional team members including client staff. Delivered the program on time and within budget using agile software development methodologies. Our solution streamlined the end-to-end process for 50,000+ end users leading to productivity gains.

Worked with offshore and onshore technical teams; assisted architected technical solutions for complex problems and delivering them to technical and non-technical audiences; including hands-on project management planning, estimation, execution, issue and risk management, and resource management/allocation; and developing strategic roadmaps for customers.Strategized, cultivated, and maintain relationships with key internal and external stakeholders. Led consulting portfolio from post-sales stage to successful delivery of the project concerning scope, deliverables, budget, client satisfaction, and achievement of required business outcomes.Managed all aspects of project and solution delivery. Led and managed implementation project teams. Directly worked with Engagement Managers, and senior staff to prepare all client-facing and internal deliverables, including project plans, issues/risk register, and weekly status reports

Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. Manage all aspects of project delivery and solution delivery. Including preparing client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.Identify opportunities to provide additional value to clients and to work internally with the account team to progress.Drive the continuous improvements of implementation methodology and service offerings based on client experiences.

Manage Salesforce implementation activities for simultaneous projects across all phases, to include presales, initiation, planning, execution, monitoring, control, and closure. Manage the company’s largest and most profitable projects implementing NimbleAMS’s Salesforce app and other Salesforce technologies, including Communities, Service Cloud, Sales Cloud, Reports and Dashboards.Oversee an average of nine annual Salesforce implementation projects totaling $8 million in services. Implementations include up to 200 licensed Salesforce users.Direct the day-to-day activities of projects and staff across Salesforce, Jira, Confluence, Microsoft Project, Slack Basecamp, and other tools. Lead team of consultants and engineers to ensure project deliverables are in scope, on schedule, and within budget.

Oversee daily operations for a 40+-person Salesforce implementation Professional Services department using contemporary technology and creative problem-solving expertise to serve staff and over 100 clients.Managed Profit and Loss statement for Services department, reported directly to COO and CEO.Energized growth and maintain record 60k billed hours and revenue over $12 million and over $2 million in profit by ensuring teams embrace a “client first” mindset.Implemented offshore Salesforce development team that grew from 2 to 15 resources in one year.

Responsible for the oversight of Salesforce implementation teams managed by Delivery Managers. Held all service departments and employees accountable for carrying out the required processes and tasks.Drove shift in business strategy by introducing improvements to achieve growth in under-performing areas including product deliveries and team performance.Led technical program management for various initiatives to modernize and transform technical team, with a focus on delivering best-in-class Salesforce services.

Responsible for the oversight of a team of consultants and engineers and the delivery of Salesforce implementations to clients. Mentored team and supporting Project Managers to achieve objectives.Managed largest Salesforce implementation project with an annual average of $2 million in services.Made recommendations about schedules, prioritization, and resource allocation to streamline processes and reduce costs.Established policies designed to ensure consistently high service performance, monitored employees, and evaluated customer feedback to develop quality improvement processes.

Interfaced at an executive level with associations to manage implementation of flagship software product and provide continued oversight post execution. Consulted with client to identify key requirements, define technical scope, develop project plan, provide leadership to internal teams, and facilitate issue resolution. Led ten annual projects totaling $3 million, overseeing 20 staff and 60 core client team members. Drove, documented and maintained the project plan. Assisted project team in eliciting requirements by working with infrastructure and development teams, document analysis, business process descriptions, scenarios, task and workflow analysis.Led multiple international teams across broad technical, financial and business disciplines from conceptualization to launch for numerous implementations. Focused teams on objectives, acquired resources, and monitored progress to ensure milestones were completed on time, within budget, and with the desired results.Successfully mitigated risk factors for projects through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving, global business environments.Executed provision of timely updates to executive internal and external leadership on resource planning and budgeting. Approved costs to ensure adherence to predetermined project parameters.Supervised testing efforts for the deployment of software, created business test plan and processes, and worked with sales representatives to coordinate implementation issues appropriately tailored to each client.

Provided prototype setups, functional design, documentation, and consulting leadership during the configuration, setup, design, and development phases of software implementations. Facilitated continued collaboration between technical leads, project management, and client personnel. Ensured business requirements were fulfilled within requisite timelines. Oversaw and conducted client end-user training.Acted as an escalation point for change requests and client concerns. Worked closely with department team leads to prioritize issues and coordinate troubleshooting efforts.Ensured delivery of timely scopes of work for each phase of multiple projects to account for quality control throughout life cycles.Personalized and delivered prepared presentations and demonstrations both in virtual environments and on site of clients and prospects.Directed coordination of various implementation tasks involving third party vendors and provided consultation to clients on system implementation.

Ensured projects aligned with technology to provide maximum return on investment.Oversaw departmental IT strategy in support of the overall business plan.Used data-driven tactics and strategy to manage $2.5 million in revenue.Directed projects towards desired technological strategies.Provided programmatic leadership including corporate intelligence gathering, analysis and negotiation.Managed enterprise-wide customer relationship management system and content delivery to AIA members, staff, and components.

Responsible for addressing broad, complex enrollment and billing issues to meet key targets, ensure accuracy and execute timely processesIdentified, developed and conducted training services to meet performance targets Collaborated extensively with internal and external clients to facilitate satisfactory resolution of high profile and/or complex cases involving multiple, high-level stakeholders Promoted member satisfaction and retention for 80,000 members through daily interactions with assigned service area staffManaged collection of $40 million in annual duesUtilized understanding of interrelationships among technical systems across functional areas to redesign processes to improve output efficiency

Responsible for all daily store operations, such as overseeing visual merchandising, product inventory and preparation for holidays and other special events. Served as the point person for the corporate office, attended meetings with corporate representatives and provided them with daily status reports.Supervised managers and employees, processed payroll, and created weekly schedules. Led preparations for a new store opening