William Fry Email & Phone Number

Brentwood, Tennessee, United States

Brentwood, Tennessee, United States

Murfreesboro, Tennessee, United States

Nashville, TN

• Provide excellent service to support current and newly employed contractors.
• Manage contractor expenses Validation of policy enforcement, rejections and approvals.
• Reconciliation of expenses.
• Assist with contractor pay and expense discrepancies.
• Resolve general contractor issues.
• Manage contractor travel arrangements.

Spring Hill, TN

• Provide complete customer satisfaction during inbound calls 100% customer satisfaction rating.
• Adjust and validate customer bills according to company policies.
• Sell service upgrades to existing customers.
• Educate customers on new beneficial products.

Knoxville, Tennessee Area

• Provided excellent service and support to mortgage customers during inbound & outbound calls.
• Established new payment plans with customers with delinquent mortgage payments.
• Skip-tracing delinquent accounts.
• Accurately maintained and updated customer information in AS/400.
• Prepared reports for the legal department.
• Promptly replied to customer inquiries with courtesy.

Knoxville, TN

• Assisted customers with making educated electronics purchases.
• Educated customers & other team members on new technology.
• Selected for cross-training to work in all departments.
• Assisted Customer Service Desk as fully trained back-up on demand. Explained policies to customers to de-escalate situations.

Nashville TN

• Provided an excellent customer experience while selling technology products for personal computing. Consistently met or exceeded both sales & customer satisfaction goals.
• Successfully completed sales for personal computers & other related technology products to prospective customers from across the country via 25-40 inbound calls per day. Responsible for $1.7 million in sales per year..
• Educated customers on existing technology for personal computing and made sales recommendations based on their individual needs
• Processed credit applications for customers seeking financing.
• Demonstrated extensive multi-tasking in order to provide customers the best experience.
• Completed special projects for the training team for newly hired employees. Developed and delivered a presentation on the history of Dell. Served as a mentor for new hires.

Bachelor Of Arts (B.A.), Geography

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Phi Kappa Tau, Pride of the Southland Marching Band