William Fry Email & Phone Number

Brentwood, Tennessee, United States

Brentwood, Tennessee, United States

Murfreesboro, Tennessee, United States

Nashville, Tn

• Provide excellent service to support current and newly employed contractors.• Manage contractor expenses Validation of policy enforcement, rejections and approvals.• Reconciliation of expenses.• Assist with contractor pay and expense discrepancies.• Resolve general contractor issues.• Manage contractor travel arrangements.• Communicate with contractors through email or phone to explain expense policies.• Minimize loss through attention to detail.• Provide solutions and assistance on contractor customer service calls.• Manage inventory of contractor equipment.

Spring Hill, Tn

• Provide complete customer satisfaction during inbound calls 100% customer satisfaction rating.• Adjust and validate customer bills according to company policies.• Sell service upgrades to existing customers.• Educate customers on new beneficial products.

Knoxville, Tennessee Area

• Provided excellent service and support to mortgage customers during inbound & outbound calls.• Established new payment plans with customers with delinquent mortgage payments.• Skip-tracing delinquent accounts.• Accurately maintained and updated customer information in AS/400.• Prepared reports for the legal department.• Promptly replied to customer inquiries with courtesy.• Completed approximately 150-200 outbound calls per day.

Knoxville, Tn

• Assisted customers with making educated electronics purchases.• Educated customers & other team members on new technology.• Selected for cross-training to work in all departments.• Assisted Customer Service Desk as fully trained back-up on demand. Explained policies to customers to de-escalate situations.

Nashville Tn

• Provided an excellent customer experience while selling technology products for personal computing. Consistently met or exceeded both sales & customer satisfaction goals.• Successfully completed sales for personal computers & other related technology products to prospective customers from across the country via 25-40 inbound calls per day. Responsible for $1.7 million in sales per year.  Implemented sales techniques to overcome objections and complete sales.• Educated customers on existing technology for personal computing and made sales recommendations based on their individual needs• Processed credit applications for customers seeking financing.• Demonstrated extensive multi-tasking in order to provide customers the best experience.• Completed special projects for the training team for newly hired employees. Developed and delivered a presentation on the history of Dell. Served as a mentor for new hires.

Bachelor Of Arts (B.A.), Geography

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Phi Kappa Tau, Pride of the Southland Marching Band