• Perform daily LAN/WAN administration, maintenance, support and troubleshooting DNS, DHCP, and TCP/IP issues.• Develop, modify, and implement Group Policies and procedures to improve systems development and operational efficiency.• Maintain software applications to keep abreast of current updates and upgrades.• Print queue installation, configuration, and management.• Verify continuity of computer and telephone system services for users to ensure efficient operational status.• Prepare documentation for system configuration and troubleshooting.• Manage, install and troubleshoot Microsoft Office 2016/365 products.• Manage data backups and disaster recovery operations utilizing VEEAM to comply with business continuity initiatives.• Install DoD CAC PKI tokens and certificates using Exostar.• Maintain network hardware and software utilizing Palo Alto, PTRG, Solarwinds, and MECM to provide network support and availability to end users.• Oversee VMware vSphere infrastructure upgrades and installation.• Configure, upgrade, and install CISCO switches.• Analyze STIGs, SCAP, and Nessus scanning results in classified networks.• Assists with the management of a multi-tenant environment.• Provide oversight of Bitlocker and MFA applications.• Assist the IT Manager with the administration of special projects.

Installation: All kinds of hardware (Branded and non-branded), Windows 7/10, software, MS Office Suite, applications, peripherals and antivirus.Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations management.

• Computer and printer equipment setup, testing, diagnostics, troubleshooting, and repair• Computer hardware/software installation, and Microsoft Office 2016 configuration• Provide first and second-level support for Windows 7 upgrade to Windows 10• Virus, Malware, Spyware and Trojan Removal• Remove and prepare equipment for surplus as well as maintain physical inventory documentation • Update, document and manage GPO’s and user accounts via Active directory • Build, Prepare, and deploy images for laptops, desktops, and tablets using PowerShell (Dell, HP laptops and Microsoft Surface tablets)• Support Android and iPad tablets including updating of software and user setup

• Install, troubleshoot, modify, and maintain operating systems and software.• Assists and advises the PC Operations Manager concerning software and hardware malfunctions, • Contact vendors to order the repair of equipment or software. Tests and examines repaired equipment and programs. Recommends, reviews, and analyzes new computer systems and software packages. Provides instruction to staff on the use of software packages, personal computers, and peripheral equipment operations.• Travels to various WIC Branches to install, correct, and update equipment and software. Provides technical support to central and branch personnel concerning operational problems, errors, and malfunctions. Investigates corrects and resolves operational problems, errors, and malfunctions.• Keeps detailed production records of work and production data.

• Provide primary technical support to staff via phone, email, and in-person • Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment (computer workstations, printers, peripherals, and teleconferencing equipment).• Provide technical support for windows 7 to windows 10 migration • Perform software and hardware upgrades and repairs to existing equipment.• Train users on the proper security for the usage of company hardware, software, and mobile devices.• Generates, updates and maintains technical support documentation and inventory

• Managed servers, workstations, computers, laptops, routers, switches, firewalls, and existing network applications• Diagnosed and resolved all daily technical issues related to hardware, software, and networks for all staff, specifically executive-level staff • Use Active Directory to provide activation of accounts, and maintain security groups• Provide server/workstation updates, patches and software via SCCM/Azure• Responsible for supervising and monitoring all network and local printer repair and maintenance work• Exchange Office 365 support, maintenance, and administration (account creating, issues licenses, troubleshooting word, PowerPoint, excel, access, outlook, and exchange)• Configure, and image IPad’s, Surface Pro’s, laptops(including MAC’s), and desktops for VIP customers (Business managers, CEO’s, Executives)

• Monitor ServiceNow ticketing system and Call Center mailbox for incoming tickets, and provide hardware, software, printer, email and user account support in-person or via telephone, email and other remote support tool• Provide end user support for various applications, remote access, hardware deployment and troubleshooting• Use active directory to create users, contacts, Distro groups, and reset users passwords• Maintains and submits updates to asset management for all equipment maintained• Schedules repairs, installs and configures workstations for new hires with approved image and additional software as required.

• Provide IT integration support, general desktop and laptop support for users in Windows 7 & Windows 10 environment including laptop/tablets imaging, full & USMT data backups and restore, software installations, assets management and troubleshooting.• Perform Windows 10 and Win 7 builds/migrations of PC hardware and software including printers, office 365, applications and data migration, and support post migration activities.• Prepare migration status reporting including user account and applications remediation, and active directory integrations.• Use ServiceNow ticketing system to manage and track PC inventory during the migration and IT integration process.• Troubleshoot users' hardware and software issues with coordination with other support teams

• Use Remedy to support and resolve tickets after EPIC go live• Refresh Lenovo desktops and peripherals for GBMC hospital EPIC project• Imaging of Lenovo laptops and desktops using USB and pixie boot• Installing software using SCCM, CDs, and documented instructions• Back-up, maintain, and restore end users personal files, troubleshooting any errors

• Re-imaging of laptops using ghost and pixie boot, maintaining and assigning computer names, including encryption process • Replacing desktops, wiping hard drives and setting up new workstation (laptop, docking station)• Monitor, plan and coordinate the distribution of client/server software/service packs• Provide support of the server infrastructure, including Active Directory, and backup services plus management of user accounts, switch and hardware, equipment set up, installation, and configuration • Access Share Point to organize and inventory all hardware and software by creating and maintaining technical documentation

• Upgrade Users PC from Windows XP to Windows 7• Provide troubleshooting assistance and ticket resolution for PCs• Support users with installation of hardware/software and networking components• Access AD to assign proper OU’s, User names and passwords to employees • Assists with computer studies, projects and implementation of policies• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information

• Image, configure, and install computers and peripherals equipment • Assists in capacity planning and inventory of computers • Distributes computers and other equipment according to schedule• Refresh existing Lenovo PCs to Dell/HP ensuring all data is maintained roughly 1000 PCs• Analyze and operational technical problems and arrive with workable solutions • Installing and supporting Lotus Notes