William Grady Email & Phone Number

Westborough, Ma, Us

Boston, Massachusetts, Us

Lead all projects related to hardware, software, and technical initiatives, including ERP system conversion to SurePoint (fka Rippe & Kingston). Lead practice innovation initiative (e.g. modernization of hardware, iManage system, and financial controls), streamline workflows, develop security protocols, develop and manage information governance controls, manage vendor relationships, maintain firm’s Written Information Security Plan (WISP), develop and provide training as needed. Manage technical support team for a law firm in a fast-paced environment.

Incubator services. Provide back-office & technology support to startups and companies expanding to the Research Triangle -- in and around Raleigh, NC. Assistant with the development of scalable infrastructure. Project management for software selection and deployment. Manage AP/AR. Provide financial reporting, as needed. Manage supply chain, negotiate contracts, and solidify relationships with vendors. Other logistics support as needed.

Boston, Ma, Us

Research, negotiate, purchase, implement, and manage all technology projects related to Hardware, Software, and Training, including onboarding new hires. Provide comprehensive technical support for a firm of trial attorneys in a fast-paced environment. Manage IT staff, including defining roles, training, supervising, interviewing, and hiring. Configure, deploy, and maintain VMware vSphere, matter-centric file system, NetDocuments cloud-based document management (DM) system, Avaya IP Phone system, Active Directory, Group Policy, Exchange, eDiscovery tools, cloud backup, SAN, and built new server room for office move. Maintain firm’s Written Information Security Plan (WISP). Develop firm-wide security protocols, including deployment of two-factor authentication. Develop security training curriculum and provide training to all members of firm. Establish IT Department operating budget and forecast. Assist Accounting by signing checks and providing approvals for wiring funds. Promoted internally in April 2012 from Senior IT Systems Specialist to Director of IT.

Develop, evaluate, and implement all computer-related technology initiatives; Implement CRM; Maintain vendor relationships, supervising projects including the upgrade of legacy websites to CSS; Manage client financial statement reporting via Morningstar Advisor; Analyze website metrics, set SEO targets, and verify that content met FINRA compliance standards; Assist in financial service oversight with FINRA broker-dealer (BD); Assist in development of hedge fund; Manage government contracting subsidiary, including staff, vendors, financials, and financial reporting.

Provide Tier III expert-level application and sales support for construction cost estimation software; Establish QA process for multiple software applications during design and development; Write help files for software products, including Means CostWorks, Means CostWorks Estimator, Means CostWorks Valuator insurance estimating utilizing RoboHelp and WinHelp; Write content for annual seminar workbooks; Create reporting system for support calls to generate KPIs and help desk metrics; Create software license tracking database for multiple software products; Design and develop quote generating system for Sales Department

Provide Tier I and Tier II internal technical support for staff at all levels in a large corporate environment, including Windows, Microsoft Office, ACT, PeopleSoft, Photoshop, QuarkXPress and many other enterprise software packages; Provide support for remote access via dial-up; Configure, image, and maintain corporate desktop and laptop computers, and printers; Assisted in the maintenance of server-related hardware and software; Audit Travel and Expense business process, modernize procedure, deploy system improvements, and train employees.

Accounting

Accouting & Management