William Greer Email and Phone Number
San Diego, CA, US
William Greer's Location
San Diego, California, United States, United States
William Greer's Contact Details
William Greer work email
- Valid
- Valid
- Valid
William Greer personal email
n/a
William Greer phone numbers
About William Greer
ServiceNow | A place for people who thrive on responsibility & live for the next big challenge, a place where employees are drivers. ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. As one of the fastest growing cloud-based software companies in the world, we are aggressively hiring in all areas of the business in nearly every state, province, and country around the globe. The opportunity is NOW; connect with me to learn more or check out www.servicenow.com
William Greer's Current Company Details
Servicenow - The Enterprise It Cloud Company
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Staff Process Engineer, Operational Excellence
San Diego, CA, US
- Website:
- servicenow.com
- Employees:
- 32886
William Greer Work Experience Details
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Staff Process Engineer, Operational ExcellenceServicenow - The Enterprise It Cloud CompanySan Diego, Ca, Us
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Staff Engineering Program Manager, Operational ExcellenceServicenow - The Enterprise It Cloud Company Jul 2013 - PresentSanta Clara, Ca, Us
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Project ManagerIt / Telecommunications Consultant Jul 2012 - Jun 2013Providing project management and IT consultative services for various clients.
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Telecom ManagerHitachi Data Systems Oct 2011 - Jun 2012Santa Clara, California, UsAt the end of the IT Shared Services contract, team members went back to their original Hitachi group company and I went back to working directly for Hitachi Data Systems.* Project Managed IT-related projects supporting new office build outs, office relocations, infrastructure upgrades, etc.* Managed 24x7 team responsible for day-to-day operational support of Avaya, legacy Nortel and ShoreTel Voice over IP (VoIP) telephony systems that supported internal business users and the customer contact center. * Supported global video conferencing systems utilizing LifeSize, Tandberg, and Polycom collaboration systems. * Continually reviewed Contact Center that supported follow-the-sun Global Support Center (GSC) for customers and the internal Travel department. Managed Avaya Automatic Call Distribution/Interactive Voice Response (ACD/IVR) systems that provided skills-based routing technology for global agents (US, UK, APAC and LATAM). * Managed vendors/contracts ensuring continual adherence to respective Service Level Agreements (SLA’s). * Held accountable for financial analysis of all expenditures including invoice review and approvals to ensure costs remained within IT budget. * Provided operational management for IT staff including employee relations, coaching, mentoring, personal development, retention, leading change within the department to create, enhance and improve processes. -
Telecom / Engagement ManagerHitachi America, Ltd. Jan 2007 - Sep 2011Chiyoda-Ku, Tokyo, JpAs part of strategic business initiative from Hitachi, Ltd., Japan, IT employees became part of the IT Shared Services division positioned under Hitachi America. Within a short time, I took on the dual-role of Engagement Manager as well as Telecommunications Manager. * Managed the relationship between Hitachi America’s Information Technology Shared Service (ITSS) organization and Hitachi Data Systems.* Managed the ITSS Program / Project Management Office (PMO) for all business-funded projects providing financial and budget review for related expenditures and personnel resources, helping to keep projects on track within their allocated budget. * Trained and mentored teams on all policies, procedures, costing, and reporting. * Promoted a smooth workflow as well as communication between all IT departments. * Lead meetings between the business and technical staff. -
Project / Telecom ManagerHitachi America, Ltd. Dec 2000 - Dec 2006Chiyoda-Ku, Tokyo, JpOriginally hired as IT Project Manager and soon thereafter took on additional responsibility for the Global Telecommunications department managing the entire team.* Managed multiple internal infrastructure projects with a large emphasis on Facilities office relocations that complied with business needs. This included supporting all IT-related areas such as Cisco LAN/WAN, firewall, wireless, data center, Client Support, as well as telephony systems (PBX & voicemail), video conferencing, emergency UPS, and back-up generators. * Coordinated voice and data services orders (T1/E1 PRI, DS-3, OC-1, FR, and MPLS) with respective communication carriers. * Proven track record supporting multiple projects defining deliverables, roles, and responsibilities while tracking milestones to ensure workflow progresses efficiently with successful implementation of all tasks that are on-time and within budget. * Effectively communicate status with all team members, stakeholders, and executives.
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Telecom ManagerAt&T Broadband Oct 1997 - Nov 2000Dallas, Tx, Us* Held accountable for all voice communications in the Western Region including four networked call centers utilizing Siemens & Nortel PBX's/ACD and voicemail systems such as PhoneMail, MeridianMail, and Octel. * Supervised large-scale complex projects involving upgrades, changes and/or additions to AT&T Broadband's internal telecommunications systems. * Proven track record supporting multiple projects defining deliverables, roles, and responsibilities while tracking milestones to ensure successful implementation of all tasks are on-time and within budget. * Effectively communicate status with all levels of staff and management. * Optimized system availability, performance, support strategies, and costs for the telephone switches and voicemail systems working closely with all customers to deliver high quality, customer-focused telecommunications solutions. * Monitored, measured, and reported total customer satisfaction that drove continuous improvements. * Monitored 24x7 technical support team for the day-to-day operation of AT&T Broadband’s toll-free number based customer service & marketing network, focusing on maintaining the highest possible system reliability, availability, performance metrics, and customer satisfaction. * In charge of work priorities, project management, proper management/resolving of internal SLAs, escalation for high severities, staff training & mentoring, process planning, office relocations, work order coordination, documentation, and client training to supply telephone service that supported company business activities including the Inbound & Outbound Contact Centers. -
Director Of TelecommunicationsWest Coast University Sep 1996 - Oct 1997Irvine, Ca, Us* Managed all communications for a five campus University, which included voice, data, video and Internet for T-1/ISDN/Frame Relay/Ethernet networks. Supervised Technical Staff including Library & Information Services. * Ordered new services through LEC and/or IXC and installed, maintained, tested, & troubleshot the communications network, which included Northern Telecom Meridian1 PBX's, distance learning video conferencing systems, Digital Drop & Insert Multiplexers, T-1 CSU's, bridges, routers, hubs and T-1 Internet modem banks. * Trained and mentored staff on all policies, procedures, and support. -
Director Of Technical OperationsKrell Telecom & Technologies Mar 1993 - Sep 1996* Responsible for the design, development, installation, maintenance, testing & troubleshooting of all communication solutions sold for fiber optic & copper wire networks.* Product supported included PBX, fiber loop converters, T-1 CSU's, Drop & Insert Multiplexers, Ethernet hubs, bridges, routers, modems, computers 8088/286/386/486/Pentium/Pentium PRO, Video Conferencing Systems, DSU/CSU, hybrid key telephone systems and infrastructure cabling utilizing X.25 packet networks, frame relay, ATM (Cell Relay), ISDN BRI & PRI, and T1 supertrunks. * Managed Technical staff and Customer Service departments.* Provided training and mentoring of all technical support staff.
William Greer Skills
Telecommunications
Voip
Data Center
Wireless
Cloud Computing
Cisco Technologies
Itil
Vendor Management
Telephony
Project Management
Mpls
Switches
Managed Services
Program Management
Lan Wan
Process Improvement
Troubleshooting
Disaster Recovery
Pmo
Enterprise Architecture
It Strategy
Change Management
Sdlc
Wan
Ip
Cross Functional Team Leadership
Video Conferencing
Outsourcing
Problem Management
Training
Microsoft Office
Unified Communications
Customer Engagement
Requirements Gathering
Ip Pbx
Voice And Data Convergence
Project Portfolio Management
Engagement
Release Management
Quality Assurance
Team Management
Resource Management
Wireless Technologies
Department Budgeting
Software Project Management
Infrastructure Management
Software As A Service
It Service Management
Facilities Management
Engagement Management
William Greer Education Details
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Devry UniversityTelecommunications Management -
Devry UniversityTelecommunications Management
Frequently Asked Questions about William Greer
What company does William Greer work for?
William Greer works for Servicenow - The Enterprise It Cloud Company
What is William Greer's role at the current company?
William Greer's current role is Staff Process Engineer, Operational Excellence.
What is William Greer's email address?
William Greer's email address is wi****@****now.com
What is William Greer's direct phone number?
William Greer's direct phone number is +185892*****
What schools did William Greer attend?
William Greer attended Devry University, Devry University.
What skills is William Greer known for?
William Greer has skills like Telecommunications, Voip, Data Center, Wireless, Cloud Computing, Cisco Technologies, Itil, Vendor Management, Telephony, Project Management, Mpls, Switches.
Who are William Greer's colleagues?
William Greer's colleagues are Hazar Ashouri, Takayoshi Fukaya, Srikanth Reddy, Nitin Kumar, Krithiga Velmurugan, Devareddy Kamalesh, Sandy Propsom.
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