William Shepherd Email and Phone Number

My time was spent answering phones and emails, resolving incident tickets, and co-ordinating withthe rest of my team as we maintained the technical systems for all ELC stores and counters in theUK. This role taught me about customer service and troubleshooting, as well as giving meexperience with teamwork in a more commercial environment.

I worked with a small team of software developers and IT assistants, where I troubleshooted computer problems and helped develop the code of their website. Despite my initial lack of experience with the frameworks used for the website, I quickly became accustomed to the new environment I was working in.