William J. Dalton Iii Email & Phone Number

Kansas City, Missouri, United States

• Inspire and motivate volunteer blood program leaders to implement blood donor recruitment and retention strategies.• Educate prospective donors to book new drives.• Manage accounts and territory, develop and execute plans, and achieve goals effectively and efficiently.• Book & confirm blood programs with sponsors or blood program leaders.• Ensure donor appointment schedules are filled.• Provide accurate record-keeping and support sponsor recognition.

Kansas City Metropolitan Area

• Employed a consultative approach to analyst interactions, long-term strategies, and go-forward engagement plans. • Built positive client relationships by managing day-to-day logistics, scheduling client-to-analyst interactions, conducting analyst research, and creating analyst dossiers.• Prepared and consulted C-Suite stakeholders for analyst briefings, demos, interactions, and webinars.• Facilitated and scheduled internal and external meetings for stakeholders, day-to-day contacts, and analyst representatives at Gartner, Forrester, IDC, and boutique analyst firms.• Presented quarterly strategic check-ins to C-Suite stakeholders, demonstrating measurable progress aligning with clients’ business objectives and KPIs.

Kansas City, Missouri, United States

• Implemented and managed multiple highly customized data analytic solutions in a startup environment. • Oversaw book of business with revenue exceeding $600,000, including enterprise clients Adidas, AMC Theatres, Claire’s, Hill’s Pet Nutrition, NBA, Mattel, and Maui Jim.• Onboarded client stakeholders, ensuring a smooth transition; trained new clients on processes and systems.• Facilitated internal cross-departmental meetings to present project updates, timelines, and technical issues.• Identified growth opportunities and potential threats to successful product launches or adoption. • Served as a liaison between the company and client to ensure objectives and company vision alignment.

Overland Park, Kansas

• Executed 150+ on-site events, guaranteeing client and guest needs exceeded expectations.• Elevated marketing to 2000+ contacts via advertising, email campaigns, networking, and social media.• Facilitated venue walkthroughs with prospective clients and grew relationships with existing customers.• Negotiated rental agreements and secured an 88% close rate.• Created, designed, and maintained the company website and brand.• Brokered relationship with the American Red Cross to host 50+ blood drives during 2020 to continue event space awareness during the COVID-19 shutdown.

Lenexa, Kansas

• Coordinated client conversion from the former payroll system to Paycor’s HR CRM platform. • Established clear expectations and deliverables of implementation processes to meet conversion date targets.• Leveraged technical and payroll expertise to support sales partners and meet client expectations.• Trained new users on Paycor’s systems while troubleshooting hardware and software issues.• Educated prospects on benefits and policies while proposing add-on sales.• Analyzed client trends and issues and provided recommendations for solutions to optimize the conversion process.

Overland Park, Kansas

• Engaged with 90+ clients to determine individual mobile app needs in a startup environment.• Negotiated terms, closed customer renewal agreements, and sold add-on features to director-level stakeholders.• Created and delivered presentations, webinars, and step-by-step guides to current and prospective clients.• Onboarded and trained 50+ clients.• Implemented custom solutions, increasing adoption by 75% and boosted client retention and satisfaction to 90%.• Advocated for clients, provided crisis management, and generated new business opportunities.

Overland Park, Kansas, United States

• Resolved escalated client issues via product experience/knowledge and cross-team collaborative efforts.• Consulted clients on best practices and generated upsell opportunities.• Trained and onboarded new teammates.

Leawood, Kansas

• Resolved complex technical issues in high-volume, high-pressure situations via consultative methods. • Identified, managed, and settled clients’ software issues through email and phone support.• Collaborated across internal teams to maximize client experience and utilization.• Recognized for exemplary service with Client Service STAR Awards in Q4 of 2014 and Q1 of 2015.

Bachelor, Business Administration

Relevant Coursework: Corporate Entrepreneurship and Innovation; Ethical Business Decision Making; Finance; Human Resource Management.

Associate'S, Liberal Arts; Business Emphasis

Relevant Coursework: Accounting; Business Law; Calculus; Macroeconomics; Microeconomics