William Hill Email & Phone Number

Edmonton, Alberta, Canada

As part of the Navigatr Group, Kensington Tours specializes in designing luxurious, personalized journeys tailored to each client’s unique preferences—no two trips are ever the same.By collaborating with the world’s top luxury brands and leveraging a trusted network of vetted private guides and transportation services across 100+ countries, we create fully customized itineraries, handling all logistics and complexities with precision. Whether clients seek culturally immersive experiences, relaxation, culinary delights, exclusive access, or unique accommodations, every aspect is tailored to perfection.As a Destination Expert with Kensington Tours, I bring extensive travel knowledge to specialize in select destinations and luxury river and ocean cruises. With a consultative, client-centric approach, I design each trip to align with my clients' travel style and needs, using specialized resources and tools to create a seamless, end-to-end travel experience.From the initial planning phase to ongoing support before, during, and after the trip, I ensure my clients are fully prepared, well-informed, and satisfied with every detail of their journey—guaranteeing a truly exceptional experience from start to finish.

Edmonton

Part of the Navigatr Group, Travel Edge is the largest luxury-focused travel agency in North America, offering unparalleled expertise in crafting personalized travel experiences across a wide range of destinations and vendors.As a Personal Travel Designer with Travel Edge, I leveraged my extensive travel knowledge to guide clients through the full sales cycle, from our first contact and consultations to trip design and closing deals. I specialized in creating customized itineraries that blend both luxury and personalized travel experiences, selecting the best vendors and services to meet my clients’ unique preferences and needs.My role also included outbound and inbound contact management, ensuring a smooth and seamless process for clients from initial inquiry through booking. I provided ongoing customer support, handled billing, and managed account relationships—delivering a high level of service and ensuring clients had a memorable travel experience, every step of the way.

Edmonton, Alberta, Canada

Responsible for end to end process of business management.. Setting policies and processes, Oversee day-to-day operations (Systems and Workflow). Ensure employees work productively and develop professionally. Provide active solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors). Evaluate and report on operations and financial performance. Design strategy and set goals for growth. Maintain budgets and optimize expenses. Direct the employee assessment process and ensure staff follows health and safety regulations.Key Contributions:- Evaluated existing security measures both physical and electronic and executed a strategy to close areas of exposure.- Created a workflow that outlined a project from initiation to invoicing and customer satisfaction sign off, the document included employee accountability checks.

Sherwood Park, Alberta, Canada

After obtaining my General Level 1 Certificate, I trained to handle Personal Auto and multi line payment processing. Contacts were channeled through phone and in person. Sold and serviced personal auto policies, I was responsible for sharing general office administration tasks such as daily cash outs and opening/closing duties.

Work From Home

Edmonton, Alberta, Canada

As a Travel Counsellor 3 with AMA Travel, I am responsible for the end to end travel experience on the client and agency ends of the process. I deal with all destinations world-wide.I specialize in Ocean & River Cruising, Sun Destinations such the Caribbean and Cuba, and also have experience in Land Tours, both prepackaged and Fully Independent Travel (F.I.T). I have destination specialties in the South Pacific (Tahiti, Bora Bora, Cook Islands).By providing a consultative approach to the sales process, I am able to quickly determine and recommend options to clients that meet their needs, wants and budgetary constraints.I pride myself on treating clients with great care. From the initial dreaming phase to calling them a day or two after they arrive safely back at home. I am the GO TO person for all of their travel needs. In the back end, I am responsible for all administrative tasks for my book of business; invoicing, payment collection and application (Credit, Debit, Cash & other payment methods), KPI tracking, basic accounting, client follow-ups and more.

Edmonton, Canada Area

As an Accredited Travel Agent , I'm responsible for the end to end process of travel bookings including Airfare, Hotels, Cruises, Rail, Excursions, Tours, Car Rentals and pre-made vacation packages (Sunwing, Transat etc). I am also able to provide a complete suite of travel insurance products. I specialize in Cruising, the Caribbean and South Pacific but also have great knowledge of Disney products and Las Vegas. Starting with greeting potential clients via numerous inbound and outbound channels I take a consultative approach to discovering my client's travel desires and needs while working within their budgetary boundaries. Drawing on my own extensive travel experience and utilizing the information given from the client, I am able to provide recommendations that will not only meet but exceed the client's expectations.After-sales care is provided in the form of follow-up contacts for issuing electronic documentation, Bon-Voyage calls and Welcome Home calls. These follow-ups ensure a smooth travel experience and serve to build further rapport with the client in turn maximizing revenue through repeat business and referrals.In the back end, I am responsible for all administrative tasks for my business including; invoicing, payment collection and application (Credit, Debit, Cash & other payment methods), KPI tracking, basic accounting and reconciliation.Various other duties are required that relate to the retail business operation of the shop. These include opening/closing, reconciling cash, EFTPOS, and supplier statements as well as updating in-shop sales materials and other light duty administrative tasks.Key Contributions:• Obtained 180% of sales target in March 2018.•

Edmonton, Canada Area

Responsible for maintaining and growing business relationships with a large existing base of clients through multiple channels including: Office and work-site visits, phone calls, emails and texts and social media. Aided in business development by finding and researching potential clients, identifying decision makers and ultimately making contact, presenting our offerings via cold calling and on-site meetings. Cross sold other CSL offerings including Safety, Transportation Storage and Parts & Service department offerings.Key Contributions:• Managed a pipeline of more than 600 existing clients while generating new business.• Increased rental fleet utilization resulting in higher revenue generation.• Increased industry awareness of CSL by creating a hard copy catalog of CSL’s rental fleet that was given to the existing client base as well as potential new clientele.• Actively monitored and managed customer acquisition, retention and attrition.• Continually kept up to date on competitor’s book pricing.• Created a CSL Book of Business by scanning over 500 business cards into a contact database allowing the creation of an electronic mailing list which was not present previously.• Performed work site evaluations in a variety of locations both indoor and outdoor, to assist clientele in determining the best equipment for the job.

Edmonton, Canada Area

Assisted the Regional Director in the day to day operations of the Edmonton office. Provided a high level of customer service to the highest value accounts via telephone and on-site visits. Was involved in customer retention efforts. Provided quotes for the sale of special services. Key Contributions:• Successfully negotiated a substantial rate increase for a high value account; an additional 30%.• Averted the cancellation of a premium account via several on-site visits to correct numerous previous customer service errors. • Arranged special services to be completed instead of a refund of a large credit owed due to a billing issue.• Laid off July 2014

Edmonton, Canada Area

Contacted existing and prospective clients through a variety of input channels in a business-to-business sales environment. Promoted and sold Intuit product lines including QuickBooks and TurboTax. Mentored new agents, teaching them processes and policies and guiding them to quality independent performance.Key Contributions:• Earned a seat on the Intuit CEO Sales Club for FY13, earned by the top 10% sales performers worldwide.• Achieved 326% to target sales in August 2013• Met and exceeded sales goals on a regular basis attaining an average 120% of the set target over 24 months. • Sold high profitability subscription based software products valued at $3000 - $12,000 per year.• Was instrumental in the development, leadership and success of the QuickBooks Enterprise hybrid sales team. This team generated revenues of $1.5M in the first half of fiscal 2013.• Contributed to process improvements and policy creation that led to greater transparency.• Maintained a customer delight score of no less than 90% at all times.• Laid off October 2013

Edmonton, Canada Area

Resolved technical issues for customers including phone/cable/internet for both inbound and outbound calls. Handled escalated customer calls from Level 1 agents. Promoted and sold Shaw products and services. Coached agents to increase productivity and handle times. Key Contributions:• Contributed process improvements that were chosen for implementation.• Received numerous customer commendations for providing an excellent customer service experience.• Was a mentor for new agents joining the Shaw team.

Supervised staff of 8 to ensure proper event completion and success. Ensured passenger satisfaction via direct face-to-face conversations and evaluation cards, interacting with hundreds of passengers daily. Responsible for scheduling, administration and training within the entertainment department. Created various events for passengers and crew. Contract based employment of 4-6 months per year.